Enterprise Sales Engineer

WorkWave; Boston (MA); Remote; USD 115,000 - 120,000; Full time

Benefits offered by this job

Health & dental

401k with company match

Remote-friendly work

Flexible PTO

Paid holidays

Tuition reimbursement

Employee Assistance Program (TotalCare

Teladoc medical access

Quarterly awards

Regional discounts

Community involvement

Job summary

WorkWave is seeking a Solutions Engineer to support Account Executives with the technical positioning of Wavelytics, our AI-powered analytics suite. You will act as a trusted advisor to prospects, helping them understand value, functionality, and competitive advantages while driving long-term customer relationships.

The role emphasizes building relationships, articulating complex tech, and supporting sales cycles across global customers.

Qualifications

• 3+ years of experience supporting sales with data analytics and AI offerings.
• Ability to learn and articulate complex technology to customers.
• Proven ability to build rapport, understand business needs and communicate solutions.
• Strategic, customer-focused mindset with strong problem-solving and communication skills.

Responsibilities

• Develop and maintain relationships with prospects and key accounts to support deal closure.
• Serve as the Wavelytics Product & Sales expert, addressing technical and product questions throughout the sales cycle.
• Articulate competitive advantages of Wavelytics and AI to differentiate solutions.
• Discuss data protection and AI security best practices.
• Collaborate with product, engineering and sales to refine messaging around new features.
• Develop and maintain sales playbooks aligned with product enhancements.
• Cultivate customer testimonials and case studies highlighting product success.
• Occasionally lead or support sales pursuits.

Skills

Data analytics

AI offerings

Customer relationships

Solution positioning

Job description

At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

WorkWave is looking for a Solutions Engineer to play a key role in driving sales by supporting our Account Executives and Account Managers with the technical positioning of our Wavelytics software solutions. As a trusted advisor to prospects and customers, you’ll ensure they fully grasp the value and functionality of our solutions. Your expertise will be instrumental in closing deals and fostering long-term customer relationships.

Why Join Now: We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

WHAT YOU'LL DO:

• Develop and maintain strong relationships with prospects and key customer accounts to support deal closure.
• Serve as the Wavelytics Product & Sales expert, supporting Account Managers by skillfully addressing technical and product-related questions throughout the sales cycle.
• Understand and articulate our competitive advantages of Wavelytics and AI, effectively differentiating our solutions to buyers.
• Speak to data protection and AI best practices and security considerations.
• Collaborate with product, engineering and sales teams to refine messaging around new features and maximize their impact in the market.
• Develop and maintain sales playbooks to align with product enhancements.
• Cultivate customer relationships to drive testimonials and case studies that highlight product success.
• At times this SE will be required to lead a sales pursuit as well at times be required to support sales pursuits

WHAT YOU'LL BRING:

• 3+ years of experience supporting the sales organization with data analytics and AI offerings.
• Strong ability to learn and articulate complex technology in a way that resonates with customers.
• Proven ability to quickly build rapport, understand business needs, and effectively communicate solutions.
• A strategic, customer-focused mindset with excellent problem-solving and communication skills.

$115,000 - $120,000 a year

In our dedication to salary transparency, we provide a compensation range for sales roles, which is $115,000 - $120,000 in addition to commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.