Enterprise Sales - Client Relations Consultant

Cross Country; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Cross Country is seeking a Client Relations Consultant to strategically grow our pipeline across healthcare staffing lines. You will engage decision-makers nationwide to create new prospects and qualified leads, collaborating with sales and delivery teams to convert opportunities into revenue.

The role requires a Bachelor’s degree plus at least three years in inside sales or B2B roles, with strong communication and CRM experience (Salesforce ideal).

Qualifications

• Bachelors degree in a related field is required.

Responsibilities

• Develop ongoing relationships with client prospects to create opportunities for enterprise-wide sales teams.
• Coordinate conferences, meetings, and travel for multiple sales executives nationwide.
• Identify prospective clients and study market dynamics to uncover new opportunities for Cross Country.

Job description

BASIC PURPOSE:

The Client Relations Consultant will be responsible for strategically increasing the Company’s pipeline of business opportunities across multiple lines of business. Will develop and facilitate selling opportunities for enterprise-wide sales staff by engaging daily with decision-makers in healthcare organizations across the country to generate new client prospects and qualified leads. Will collaborate with peers and the outside sales team to implement a structured approach to improving the Workforce Solutions team’s number of generated leads, meetings scheduled, presentations, and opportunity win rate.

ESSENTIAL FUNCTIONS:

• Develop ongoing relationships with client prospects that result in opportunities for enterprise-wide sales staff to engage directly with the client.
• Product scope includes, but is not limited to, Travel Nurse/Allied Staffing, Per Diem Staffing, Technology, and Locum Tenens Staffing.
• Implement a systematic approach to identifying prospective clients.
• Study the current market dynamics to become well-versed in identifying new or evolving opportunities/solutions for Cross Country to pursue with prospective clients.
• Effectively coordinate conference calls, meetings, and travel time for multiple sales executives in varying regions throughout the United States.
• Collaborate with multiple regional sales leaders to advance a strategic business development plan supporting quarterly and annual revenue goals.
• Develop and execute a high-volume client outreach effort, primarily by phone/email/social media, performing to established metrics for conversion to new business.
• Successfully navigate internet websites and social media applications to collect targeted market and client information.
• Ensure that current, competitive information is resident in the Customer Relationship Management (CRM) application system.
• Engage effectively with business unit leadership, sales leadership, and delivery specialists (e.g., Search Consultants, Account Managers) to fully leverage all potential business opportunities.
• Primary point of contact for internal research operations and data operations teams to maximize business development efforts.
• Research and prepare strategic briefing of potential clients’ prior experience across the Cross Country’s continuum of services.
• Achieve monthly and quarterly goals/metrics.

QUALIFICATIONS:

• Bachelor’s Degree and minimum of three years’ experience in a related inside sales or business to business role. Healthcare staffing experience preferred.
• Demonstrated success executing a territory penetration plan with clear and measurable outcomes.
• Superior verbal and written communication skills are required, demonstrating the ability to communicate credibly with top decision-makers in major healthcare enterprises.
• Professional presentation style and demeanor conveying warmth and professionalism over the telephone.
• Comfortable with making multiple cold calls into healthcare organizations nationwide to successfully determine appropriate decision-makers.
• Committed to achieving goals and resilient when client interest declines.
• Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones.
• Demonstrated competency with Microsoft Office Suite products in a Windows © environment including, but not limited to, Outlook, PowerPoint, Excel and Word.
• Prior experience with a Customer Relationship Management (CRM) application is preferred, Salesforce © is ideal.
• Ability to conduct Internet research in an efficient and productive manner.
• Ability to multi-task and prioritize shifting responsibilities in a dynamic, quickly changing, client-driven environment with changing demands and, at times, conflicting assignments.