Enterprise Retail New-Business Director

Zendesk, Inc.; Idaho; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You’ll build trusted relationships with executive buyers and guide complex opportunities from first conversation through close. You’ll bring a strong new-business mindset, consultative discovery, and ability to articulate AI-enabled platform value to cross-functional stakeholders.

Qualifications

• Typically 12+ years of related experience in complex retail software sales.
• Proven track record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, involving specialists as needed.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery to close with business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.

Skills

New-business sales

Executive engagement

Complex deals

Forecasting

AI/tech literacy

Tools

CRM

Job description

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You’ll build trusted relationships with executive buyers and guide complex opportunities from first conversation through close. You’ll bring a strong new-business mindset, consultative discovery, and ability to articulate AI-enabled platform value to cross-functional stakeholders.