Enterprise Resiliency Crisis Manager

Ameriprise Financial Services, LLC; Minneapolis (MN); Hybrid; USD 100,000 - 138,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking an Enterprise Resiliency Crisis Manager to coordinate responses to operational disruptions, tech incidents, and cyber events. The role requires collaboration across risk, technology, communications, and leadership with on‑call duties spanning 20‑30% of the time.

The position emphasizes maintaining crisis playbooks, documenting decisions, and improving preparedness.

Qualifications

• Requires a Bachelor's degree or equivalent with focus in business continuity, crisis response, incident management or related field.
• Demonstrates strong written and verbal communication skills.
• Excellent organizational and documentation management abilities.
• 5-7 years of business continuity planning or crisis management experience.
• Knowledge of crisis management processes and procedures.

Responsibilities

• Serve as a central coordination point during events with business leaders, technology teams, and risk partners.
• Support activation and execution of the Event Response framework and related activities.
• Facilitate cross-team communication, coordination and action tracking during responses.
• Assist in managing event status reporting and escalation updates to leadership.

Skills

Communication

Organization

Documentation

Experience: 5-7 years

Crisis management knowledge

Education

Bachelor's degree in business continuity / crisis management

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

The Enterprise Resiliency Crisis Manager is responsible for coordinating the firm's response to operational disruptions, technology incidents, cyber events, and other events that may impact business operations, clients, employees, or critical services. This role serves as a key member of the Enterprise Resiliency team and provides leadership in preparedness, response coordination, stakeholder communication, and continuous improvement activities. This role ensures that event response documentation, processes, and coordination mechanisms are maintained and executed effectively. The Crisis Manager partners across business units, technology, cybersecurity, risk management, communications, and executive leadership to ensure effective management of events and support organizational resilience objectives.

This position includes on‑call responsibilities (approximately 20‑30% of the time) and may be required to support event response activities outside normal business hours.

Key Responsibilities

Event Response Execution

• Serve as a central coordination point during events, working directly with business leaders, technology teams, and risk partners
• Support activation and execution of the Event Response framework and associated response activities
• Facilitate communication, coordination, and tracking of actions across responding teams
• Assist in managing event status reporting and escalation updates to leadership

Documentation & Governance

• Maintain and update crisis management, event response, and playbook documentation
• Ensure documentation reflects current processes, roles, and regulatory expectations
• Capture and document key decisions, actions, and outcomes during events
• Support post‑incident review activities, including tracking follow‑up actions to completion

Planning & Preparedness

• Partner with Enterprise Resiliency team members to plan and execute exercises and simulations
• Support ongoing enhancement of event response frameworks, tools, and processes
• Identify opportunities to improve response effectiveness, coordination, and documentation
• Contribute to development of standards, guidance, and training materials

Stakeholder Engagement

• Collaborate with cross-functional leaders across business, technology, risk, and communications
• Support alignment between Enterprise Resiliency and lines of business during both planning and response
• Facilitate coordination across teams to ensure consistent and effective event response practices

Required Qualifications

• Bachelors degree or equivalent with a degree focus in business continuity, crisis response, incident management; or equivalent work experience.
• Strong written and verbal communication skills
• Strong organizational and documentation management skills
• 5‑7 years business continuity planning or crisis management experience
• Knowledge of crisis management processes and procedures.

Preferred Qualifications

• Certifications Preferred: Certified Business Continuity Planner (CBCP)
• Strong customer service orientation.

In‑Office Collaboration

We are a client‑centric, relationship‑based business. Working together, in‑person, is foundational to how we achieve results. By fostering a culture of face‑to‑face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in‑office time or different in‑office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H‑1B, F‑1 CPT, F‑1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $100,000 - $137,600 / year. We have a pay‑for‑performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long‑term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well‑being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full‑Time/Part‑Time

Full time

Exempt/Non‑Exempt

Exempt

Job Family Group

Enterprise Risk Management

Line of Business

TECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.