Enterprise Program Manager, Mid-Level

Jobright.ai; Franklin Lakes (NJ); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Jobright.ai is seeking a mid-level Enterprise Program Manager to lead critical implementation projects in healthcare technology. This role involves ensuring strategic direction and customer satisfaction while managing project teams. The ideal candidate has a background in clinical product implementations, strong leadership skills, and the ability to navigate complex technical challenges.

Qualifications

• 3+ years experience leading clinical product/medical device implementation projects.
• Valid driver's license meeting safety standards.
• Excellent written and verbal communication skills.

Responsibilities

• Lead multiple implementation project teams.
• Ensure high-quality execution and customer satisfaction.
• Analyze work effort and resources required across multiple projects.

Skills

Leadership

Project Management

Communication

Problem-Solving

Technical Knowledge

Education

Bachelor's degree (BA/BS)

Job description

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Job Summary:

BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Enterprise Program Manager will lead multiple implementation project teams, ensuring high-quality execution and customer satisfaction while managing critical issues and facilitating strategic discussions.

Responsibilities:

• Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites

• Supports BD product implementation teams to ensure the successful completion of their projects

• Lead internal and customer program leadership & steering committee status calls; conduct regular customer executive status calls

• Facilitate internal communication, development & execution of mitigation plans to address program risks & issues

• Responsible for strategic customer satisfaction (OSAT & NPS)

• Develops and reports regular program performance metrics to leadership & committees

• Optimally use established tools and standards for communicating information to executive team regarding implementation activities

• Establishes strong relationships at all levels within BD and customer.

• The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies

• Maintain strong industry and product knowledge

• Lead enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution.

• Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases

• Support product proactive services and preventative maintenance compliance

• Partner with Business Process Manager, Customer Success and others to support ease of doing business

• Demonstrates sophisticated knowledge and understanding of project management methodologies and relevant clinical and IT operations

• Facilitates strategic discussions to optimize implementation projects specific to the management of scope, requirements, financials, and schedule

• Anticipates project risks and develops mitigation strategies/plans for more sophisticated risk factors

• Serves as a mentor and trusted advisor to BD Implementation teams

• Presents and communicates project status to senior level business management

• Provide leadership to resolve conflicts across project team members and customers

• Provide governance over the technical & solution design, implementation process, and coordination of BD resources

• Influences customer to implement enterprise level standardizations

• Work with customer and appropriate BD teams/resources to inspire changes to processes/methodologies that will improve the implementation & critical issue process.

• Ability to build BD product implementation roadmap plans based on solution integrations, release compatibility, customer drivers for sequence, grouping, value, and goals.

Qualifications:

Required:

• Bachelor's degree (BA/BS)

• At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings

• Valid driver's license that meets BD's auto safety standards

• Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)

• COVID-19 vaccination (with potential for accommodation requests per applicable law)

• Ability to travel 25-50% of the time

• Must live near a major airport in the U.S.

• Excellent written and verbal communication skills

• Strong grasp of technology and its impact on software deployment

Preferred:

• MBA preferred (beyond the minimum BA/BS requirement)

• PMP certification (listed as optional)

• Sophisticated knowledge of project management methodologies and relevant clinical/IT operations

• Experience as a change champion and change leader

• Proven record as matrix leader of technology and clinical teams

• Track record of forming teams in a dynamic growing company

• Experience facilitating strategic discussions for implementation projects

• Ability to anticipate project risks and develop mitigation strategies

• Experience presenting to senior level business management

• Experience with enterprise level standardizations

• Ability to build product implementation roadmap plans

Company:

BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions. Founded in 1897, the company is headquartered in Franklin Lakes, New Jersey, USA, with a team of 10001+ employees. The company is currently Public Company. BD has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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