Enterprise Product Administrator

U.S. Venture, Inc.; Appleton (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

U.S. Venture, Inc. in Appleton, Wisconsin seeks an IT Product Administrator to manage and optimize enterprise products, ensuring reliable, secure performance and user adoption.

You will work with IT, security, vendors, and business stakeholders; handle configurations, troubleshooting, updates, and documentation.

The role emphasizes governance, API integration, change management, and continuous improvement to deliver business value.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 2–5 years administering enterprise apps, SaaS, or business systems.
• Ability to explain technical concepts to non-technical audiences.
• Knowledge of ITIL frameworks and change-management is a plus.
• Strong problem-solving and collaboration skills.

Responsibilities

• Serve as primary administrator for assigned IT products, configuring settings, roles, permissions, and integrations.
• Monitor performance, troubleshoot issues, and perform root-cause analysis.
• Manage updates, releases, and regression testing.
• Maintain system documentation and SOPs.
• Provide Tier 2–3 end-user support and translate needs into configurations.
• Develop user guides and training materials for adoption.
• Analyze usage data to identify improvements and automation.
• Ensure security, privacy and governance in configurations.
• Coordinate with vendors for integration and feature adoption.
• Support change-management communications and roadmaps with IT Product Manager.

Skills

Enterprise application admin

System administration

Data management

ITSM

Troubleshooting

Communication

APIs

ITIL

Vendor management

Scripting / automation

Education

Bachelor’s degree in IT / CS / Business Systems

Tools

PowerShell

SQL

Python

Job description

Position Summary

The IT Product Administrator is responsible for the day to day management, optimization, and support of one or more enterprise technology products. This role ensures that assigned products deliver reliable, secure, and efficient functionality for the business. The IT Product Administrator partners with cross functional teams—including all areas of IT, security, vendors, and business stakeholders—to maintain system integrity, enhance capabilities, and support end user adoption.

This position will be located on-site in Appleton, WI.

Job Responsibilities

Essential Job Responsibilities:

Product Administration & Support

• Serve as the primary administrator for assigned IT products, configuring and maintaining system settings, user roles, permissions, and integrations.
• Monitor system performance, troubleshoot issues, and execute root‑cause analysis to minimize disruptions.
• Manage product updates, enhancements, release cycles, and regression testing activities.
• Maintain system documentation, including configuration changes, standard operating procedures, and knowledge articles.

User Experience & Stakeholder Engagement

• Provide Tier 2–3 support for end users, ensuring timely resolution of product‑related inquiries.
• Partner with business stakeholders to understand requirements and translate needs into system configurations or enhancements.
• Develop user guides, training materials, and change‑management communications to support adoption.
• Facilitate training sessions or workshops for new features or major upgrades.

Product Optimization & Continuous Improvement

• Analyze usage data and system metrics to identify opportunities for improvements or automation.
• Recommend enhancements that increase efficiency, strengthen data quality, and improve user experience.
• Collaborate with the IT Product Manager to contribute to product roadmaps and prioritization activities.

Security, Compliance & Governance

• Ensure product configuration and user access adhere to security, privacy, and compliance requirements.
• Coordinate with cybersecurity teams to perform audits, vulnerability reviews, and risk assessments.
• Maintain strict adherence to data governance and lifecycle management standards.

Vendor & Integration Management

• Act as a liaison with product vendors, escalating issues and coordinating support as needed.
• Assist with integration management, including API configuration and monitoring system interoperability.
• Review vendor release notes, evaluate impacts, and plan for timely adoption of features or fixes.

Additional Job Responsibilities

• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field; or equivalent experience.
• 2–5 years of experience administering enterprise applications, SaaS platforms, or business systems.
• Strong understanding of system administration principles, data management, and IT service management practices.
• Experience with troubleshooting, configuration, and workflow design.
• Ability to communicate technical information clearly to non‑technical audiences.

Preferred:

• Basic understanding of APIs, data integrations, and scripting or automation (e.g., PowerShell, SQL, or Python).
• Familiarity with ITIL frameworks and change‑management processes.
• Strong vendor management or project coordination experience.

Key Competencies

• Problem Solving & Analytical Thinking
• Customer Service Orientation
• Attention to Detail
• Collaboration & Communication
• Technical Aptitude
• Process Improvement Mindset

DIVISION

Corporate

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.

If you need assistance or an accommodation due to a disability, you may call Human Resources at [phone].

99-00-822-0000