Enterprise Operations Specialist

CACI International Inc; Oklahoma City (OK); On-site; USD 61,000 - 130,000; Full time

Job summary

An established industry player is seeking an experienced Enterprise Operations Specialist to enhance IT service delivery for the Air Force. This role involves monitoring and managing IT infrastructure systems while ensuring optimal performance and security. The ideal candidate will have a solid background in ITIL practices, endpoint management, and problem-solving skills. Join a dynamic team dedicated to continuous improvement and operational excellence, where your contributions will directly impact mission success and user experience. This position offers a unique opportunity to grow within a culture that values integrity, innovation, and collaboration.

Benefits

Healthcare Benefits

Flexible Time Off

Continuing Education Opportunities

Retirement Plans

Wellness Programs

Financial Support

Family Support Benefits

Competitive Compensation

Qualifications

• 10+ years of relevant experience in IT infrastructure management.
• Strong understanding of ITIL best practices and endpoint management.
• Proficient in troubleshooting and providing technical support.

Responsibilities

• Monitor and manage IT infrastructure systems for optimal performance.
• Collaborate with cross-functional teams to improve processes.
• Provide advanced end-user support and ensure system availability.

Skills

IT Infrastructure Management

Problem-Solving

Communication Skills

Endpoint Management

Scripting (PowerShell, Bash, Python)

Analytical Skills

Time Management

Adaptability

Education

Bachelor's Degree in Applicable Field

DoD 8140 Compliance Certification (e.g., Security+)

Tools

ServiceNow

Microsoft Office 365

SharePoint

Windows Server

Azure Cloud

Job description

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Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity

CACI is seeking an experienced Enterprise Operations Specialist to support the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. Ideal candidate will have experience in monitoring, managing, and troubleshoot IT infrastructure systems while driving continuous improvement in processes and providing advanced end-user support. This role requires proficiency in key tools and technologies, including ServiceNow, Intune, Active Directory, DNS, system logs, imaging, app packaging, SharePoint, and security solutions. The successful candidate will be responsible for ensuring system availability, diagnosing and resolving complex issues, optimizing IT operations, and maintaining a secure and efficient environment for end users across the EITaaS program.

Responsibilities

The ideal candidate will have a strong background in IT infrastructure management, with a solid understanding of ITIL best practices and experience in endpoint management, app packaging, and security with a strong understanding of STIG and IEEE standards. They will collaborate with cross-functional teams to improve processes, implement new technologies, and ensure seamless operations. Strong problem-solving, communication, and technical skills are essential, as well as the ability to manage large-scale enterprise environments.

As an Enterprise Operations Specialist, you will play a critical role in proactively monitoring the health and performance of servers, endpoint systems, applications, and networks, ensuring optimal operation across the enterprise. You will leverage advanced monitoring tools to identify potential issues and incidents, escalate them based on predefined thresholds, and respond swiftly to incidents and alerts from various systems. Your expertise will be key in building and maintaining Standard Operating Procedures (SOPs), as well as documentation to support efficient workflows and incident resolution.

You will collaborate with a variety of stakeholders, including engineers, cross-functional teams, and end users, to drive timely issue resolution and system optimization. Your ability to provide dynamic and adaptive trouble resolution steps for newly reported issues will be essential in minimizing downtime and enhancing overall system reliability. Through your proactive approach and strong communication skills, you will ensure a smooth and seamless experience for all users while continuously improving operational processes.

• System Engineering Expertise: Strong understanding of system engineering principles, particularly within a Windows-based environment, with in-depth knowledge of Microsoft applications, including Office 365, SharePoint, and Windows Server.
• Endpoint & Field Service: Proficient in automating the management of endpoints and field services, ensuring efficient deployment, monitoring, and management of systems across the organization, while enhancing overall user experience and operational efficiency.
• Cross-Team Coordination: Proven ability to collaborate and coordinate effectively with both internal teams and external vendors,
• ensuring seamless communication and alignment on project objectives, timelines, and technical requirements.
• Storage and Backup: Monitoring storage capacity and performance while troubleshooting storage and backup issues.
• Patch & Application Remediation: Expertise in remediating issues related to failed patches or applications within a Windows environment, ensuring timely resolution, maintaining system integrity, and minimizing operational disruption.
• Reporting & Compliance: Experience in running detailed reports, ensuring adherence to organizational and industry standards, and maintaining compliance with internal policies and regulations, particularly in terms of security, licensing, and performance metrics.
• Software License & Asset Management: Expertise in managing software licensing, inventory, and compliance, ensuring all software and hardware assets are properly tracked and up to date.
• Application Support & Troubleshooting: Proficient in troubleshooting and providing technical support for common enterprise applications, ensuring quick resolution of issues and minimizing disruption to business operations.
• Training & Knowledge Transfer: Ability to provide technical support training to end users and internal teams, empowering them with the knowledge and skills to effectively navigate and utilize the organization's IT resources.
• O&M Support for Systems & Devices: Extensive experience in Operations & Maintenance (O&M) support for servers, workstations, and mobile devices, ensuring optimal performance and reliability across all platforms to include Azure Cloud.
• Strong Analytical & Problem-Solving Skills: Highly skilled in identifying complex issues, conducting root cause analysis, and developing effective solutions with a focus on long-term system stability and operational efficiency.
• Attention to Detail & Process Improvement: Demonstrated attention to detail in all aspects of IT operations, coupled with a continuous improvement mindset to optimize processes, enhance system performance, and reduce operational risks.
• Engage with engineering teams as necessary to field solutions
• Track all relevant SLA/SLRs and provide reports as required
• Collaborate with DAF enterprise and program security teams to ensure requirements are met
• Communicate effectively and collaboratively with customers, stakeholders, and peers
  
  

Qualifications

Required:

• 10+ Years of relevant experience (bachelor’s degree in applicable field may be substituted for 5 years of experience).
• Must have DoD Secret clearance
• DoD 8140 compliance certification is required (ex: Security+)
• Experience testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices.
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills (e.g., PowerShell, Bash, Python)
• Familiarity with STIG, IEEE requirements and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes
• Desired Qualifications:
• Experience with ServiceNow
• Acts independently to expose and resolve problems
  
  

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What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The Proposed Salary Range For This Position Is

$61,600 - $129,300

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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