Enterprise Operations Center Specialist, Washington, MO

MHM Support Services; Washington; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan

Job summary

Mercy Technical Services in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of the network, applications, and infrastructure. You will rapidly identify degradations using monitoring tools and coordinate outage management with end users and technical teams.

Responsibilities include maintaining records per ITIL, following run-book guidelines for break/fix, and assisting teams during large-scale events.

Qualifications

• Bilingual or multilingual not required; standard IT prerequisites apply.
• Education: High School Diploma or GED.
• Experience: 1-3 years in Information Technology.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing large scale events.
• Monitor weather conditions across the Ministry and upscale to appropriate regional hospitals, clinics, and emergency management services.

Skills

ITIL knowledge

Incident management

Communication skills

Monitoring concepts

Education

High School Diploma or GED

Tools

Monitoring tools

Vendor-specific utilities

ITIL run-book

Job description

Find your calling at Mercy! Perform pro-active monitoring of Mercy\'s network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and upscale to appropriate regional hospitals, clinics, and emergency management services.

Position Details

Mercy Technical Services Washington, MO Position Description: Enterprise Operations Center Specialist Location: Onsite Type: Full-Time Days, 7am-7pm - 3 shifts one week and 4 shifts one week

Summary

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing large scale events.
• Monitor weather conditions across the Ministry and upscale to appropriate regional hospitals, clinics, and emergency management services.

Qualifications

Education: High School Diploma or GED.

Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.