Enterprise Network Engineer I

utaustin; United States; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Competitive health benefits

Paid vacation and holidays

Tuition assistance

Job summary

University of Texas at Austin is seeking an Enterprise Network Engineer I to support the Edge and Core Networking team, designing, building, and operating the university's enterprise networks. The role requires advanced technical expertise and customer-focused troubleshooting for departmental customers.

The position emphasizes developing, deploying, and operating network systems while enabling 40-hour work weeks and limited travel for training.

Qualifications

• U.S. Citizen, resident, or asylee; security investigation required for access to certain information.
• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience supporting enterprise or campus network environments.
• Experience troubleshooting network faults and providing customer-facing technical support.
• Current Class C driver license required.
• Equivalent combination of relevant education and experience may be substituted.

Responsibilities

• Plan, design, implement, and maintain the university's enterprise network and telecom systems to meet performance objectives and SLAs.
• Maintain relationships with Enterprise Technology to understand end-user network needs.
• Assist with evaluation of new network technologies and automation processes.
• Provide escalation support for network design and troubleshooting, including after-hours on-call.
• Drive university vehicles to job sites as required and maintain driver rating.
• Raise visibility of issues to extended team and contribute to lifecycle management.
• Perform other related functions as assigned.

Education

Bachelor's degree or equivalent

Tools

Python

Ansible

Job description

Enterprise Network Engineer I

Hiring Department: ET - Infrastructure

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: AUSTIN, TX

Job Details

General Notes

Flexible work arrangements are available for this position within the Austin Metro area.

This position is not fully remote and will require up to 3 days a week in the office.

This position provides a life/work balance with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You'll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus.

The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

The Enterprise Network Engineer I supports the Edge and Core Networking team to design, build, and operate the university's enterprise and departmental networks, while providing advanced technical expertise and troubleshooting for departmental customers. Develop, deploy and operate systems and processes.

Responsibilities

Under supervision plan, design, implement, and maintain the university's enterprise network and telecom systems to meet performance objectives and Service Level Agreements.

Maintain good relationships with Enterprise Technology and unit representatives to understand end-user network needs to maintain classrooms, R&D labs, and university auxiliary venues.

Assist with evaluation of new network technologies, proof of concept projects, process standardization, and configuration automation.

Provide escalation support for standard network design, troubleshooting, and after-hours on-call support. Driving university owned vehicles to job sites will be required for this position. Maintain acceptable driver rating as established in Policy UTS157.

Raise visibility of issues to extended team members with automation processes, fault detection, standardized operations, and life cycle management.

Perform other related functions as assigned.

Required Qualifications

U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.

Bachelor's degree in a related field, or equivalent combination of relevant education and professional experience.

Two years of experience supporting enterprise or campus network environments, including routing, switching and wireless.

Experience troubleshooting network faults and providing customer-facing technical support.

Current Class C operator driver license required, with driving history review required prior to hire.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience with Cisco routers, switches and wireless platforms, including IOS and IOS-XE.

Experience with campus Wi-Fi design, survey or deployment.

Exposure to network automation or scripting (Python, Ansible).

Higher education or other large multi-tenant environment experience.

Driving Required

This job requires a class \"C\" Operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days