Enterprise Network Engineer I

Phase2 Technology; Austin (TX); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive health benefits

Vacation and holidays

Tuition assistance

Training and conference opportunities

Access to UT libraries

Shuttle/CapMetro staff passes

Job summary

University of Texas at Austin seeks an Enterprise Network Engineer I to support Edge and Core networking, designing, building, and operating the campus enterprise networks. You will deliver advanced technical troubleshooting for departmental customers and work with the Edge/Core teams on deployments and operations.

The role offers flexible arrangements within the Austin Metro area, with up to 3 days in the office. A 40-hour week is typical, with limited travel for training.

Qualifications

• Bachelor's degree or equivalent in a related field or professional experience.
• Two years of experience supporting enterprise or campus network environments.
• Experience troubleshooting network faults and providing customer-facing technical support.
• Current Class C driver license required, with driving history review.

Responsibilities

• Plan, design, implement, and maintain the university's enterprise network and telecom systems to meet performance objectives and SLAs.
• Maintain relationships with Enterprise Technology and unit representatives to support classrooms, labs, and venues.
• Assist with evaluation of new network technologies, proof of concept projects, and automation.
• Provide escalation support for standard network design, troubleshooting, and after-hours on-call support; driving university vehicles may be required.
• Raise visibility of issues with automation, fault detection, and lifecycle management.
• Perform other related functions as assigned.

Skills

Network engineering

Customer support

Driver's license

Education

Bachelor's degree or equivalent

Tools

Cisco routers and switches

Wireless platforms (Wi‑Fi)

Cisco IOS and IOS-XE

Job description

Enterprise Network Engineer I

ET - Infrastructure

All Applicants

40

Exempt from FLSA

Immediately

Expected to Continue

AUSTIN, TX

Job Details

Flexible work arrangements are available for this position within the Austin Metro area.

This position is not fully remote and will require up to 3 days a week in the office.

This position provides a life/work balance with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus.

Benefits

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

The Enterprise Network Engineer I supports the Edge and Core Networking team to design, build, and operate the university's enterprise and departmental networks, while providing advanced technical expertise and troubleshooting for departmental customers. Develop, deploy and operate systems and processes.

Responsibilities

• Under supervision plan, design, implement, and maintain the university's enterprise network and telecom systems to meet performance objectives and Service Level Agreements.
• Maintain good relationships with Enterprise Technology and unit representatives to understand end-user network needs to maintain classrooms, R&D labs, and university auxiliary venues.
• Assist with evaluation of new network technologies, proof of concept projects, process standardization, and configuration automation.
• Provide escalation support for standard network design, troubleshooting, and after-hours on-call support. Driving university owned vehicles to job sites will be required for this position. Maintain acceptable driver rating as established in Policy UTS157.
• Raise visibility of issues to extended team members with automation processes, fault detection, standardized operations, and life cycle management.
• Perform other related functions as assigned.

Required Qualifications

• U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
• Bachelor's degree in a related field, or equivalent combination of relevant education and professional experience.
• Two years of experience supporting enterprise or campus network environments, including routing, switching and wireless.
• Experience troubleshooting network faults and providing customer-facing technical support.
• Current Class C operator driver license required, with driving history review required prior to hire.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience with Cisco routers, switches and wireless platforms, including IOS and IOS-XE.
• Experience with campus Wi-Fi design, survey or deployment.
• Exposure to network automation or scripting (Python, Ansible).
• Higher education or other large multi-tenant environment experience.

Driving Required

This job requires a class "C" Operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. The driving record will be evaluated to determine eligibility to drive a university owned vehicle.

Salary Range

$80,000 + depending on qualifications

Working Conditions

• Data center / telecom environment.
• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity used for equipment repairs, installations and removals.
• Lifting and/or move up to 50 pounds unassisted.
• Routine climbing of stairs/ladders.
• Identify color coded cabling systems such as 568A or 568B.
• Work in confined spaces such as crawl spaces, basements, attic/ceilings, cable chases and equipment rooms.
• Work in extreme temperatures, loud noises, around chemicals, around airborne particulates and around electrical and mechanical hazards.
• Occasional driving of a university vehicle.
• Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations.
• May require occasional extended work hours or on-call obligation.

Work Shift

Monday - Friday flexible between 7am-6pm, Occasional nights/weekends maybe required. After-hours on-call rotation.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.