Enterprise Network Analyst: Automation & Support

Nelnet, Inc.; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K and student loan repayment

Life insurance & AD&D

Tuition reimbursement

Wellness program

Employee stock purchase program

Employee assistance program

Job summary

Nelnet, Inc. is seeking an Enterprise Network Analyst to monitor and manage queues, provide on-call support, and oversee network monitoring tools across multiple locations.

The role emphasizes translating technical issues into business terms and maintaining documentation for training and operations. The ideal candidate will have an associate degree in information science or related field, plus early-career experience in helpdesk or end-user support, and a working knowledge of firewalls, routers,

Qualifications

• Associate’s degree in Information Science or related field.
• Equivalent combination of education and experience may be considered.
• Experience in a technical helpdesk or end-user support role.
• Strong communication and interpersonal skills with technical and non-technical clients.
• Entry level understanding of network and security principles.
• Entry level working knowledge of firewalls, routers, switches, and access points.

Responsibilities

• Monitor and manage operational queues for the Enterprise Network team.
• Provide On-call operational support during business hours.
• Manage and monitor network monitoring tools.
• Identify opportunities to automate or shift left repeatable tasks.
• Create or maintain knowledge base articles and training documents.

Job description

Nelnet, Inc. is seeking an Enterprise Network Analyst to monitor and manage queues, provide on-call support, and oversee network monitoring tools across multiple locations.

The role emphasizes translating technical issues into business terms and maintaining documentation for training and operations. The ideal candidate will have an associate degree in information science or related field, plus early-career experience in helpdesk or end-user support, and a working knowledge of firewalls, routers,