Enterprise Network Analyst

Nelnet, Inc.; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K and student loan repayment

Life insurance & AD&D

Tuition reimbursement

Wellness program

Employee stock purchase program

Employee assistance program

Job summary

Nelnet, Inc. is seeking an Enterprise Network Analyst to monitor and manage queues, provide on-call support, and oversee network monitoring tools across multiple locations.

The role emphasizes translating technical issues into business terms and maintaining documentation for training and operations. The ideal candidate will have an associate degree in information science or related field, plus early-career experience in helpdesk or end-user support, and a working knowledge of firewalls, routers,

Qualifications

• Associate’s degree in Information Science or related field.
• Equivalent combination of education and experience may be considered.
• Experience in a technical helpdesk or end-user support role.
• Strong communication and interpersonal skills with technical and non-technical clients.
• Entry level understanding of network and security principles.
• Entry level working knowledge of firewalls, routers, switches, and access points.

Responsibilities

• Monitor and manage operational queues for the Enterprise Network team.
• Provide On-call operational support during business hours.
• Manage and monitor network monitoring tools.
• Identify opportunities to automate or shift left repeatable tasks.
• Create or maintain knowledge base articles and training documents.

Job description

## Enterprise Network AnalystApply: Lincoln, NE: Madison, WI: Centennial, CO: Full time: Posted Today: R23055Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customersJOB RESPONSIBILITIES: 1. Monitor and manage operational and intake queues during business hours for the Enterprise Network team. 2. Provide Oncall operational support during normal business hours for the Enterprise Network team. 3. Manage and monitor network monitoring tools. 4. Look to automate or \"shift left\" repeatable or routine functions as possible. 5. Create or maintain knowledge base articles and supporting documentation to support training and job responsibilities.EXPECTATIONS: 1. Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software. 2. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem. 3. Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. 4. Alerts clients and team members in a timely manner when a major problem is suspected. 5. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction. 6. Translate technical details into business relevant language. EDUCATION: Associate’s degree in Information Science or related field and/or equivalent combination of education and experience. EXPERIENCE: Experience in technical helpdesk scenario or similar end user technical support role. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Strong communication and interpersonal skills with technical and non-technical clients. 2. Entry level understanding of network and security principles 3. Entry level working knowledge of firewalls (reading rule policies, troubleshooting connectivity issues, etc) 4. Entry level working knowledge of network devices, routers, switches, Access Points, etc.\\*\\*Pay Range for this role is-$60,000 - $80,000Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.