Enterprise Monitoring Specialist - EHRA

State of North Carolina; Wake (VA); Hybrid; USD 88,000 - 131,000; Full time

Job summary

The N.C. Department of Information Technology (NCDIT) is seeking an Enterprise Monitoring Specialist to design, implement, and maintain monitoring solutions for DIT-managed infrastructure, databases, and applications.

This EHRA exempt role emphasizes reliability, alerting, and improving system availability and customer satisfaction, with potential hybrid remote work and weekly onsite requirement. The position uses ServiceNow Event Management and CMDB practices to detect faults, automate

Qualifications

• Knowledge of enterprise network and systems management
• Experience monitoring network, system and application health
• Familiarity with common protocols (TCP/UDP/SNMP/FTP/HTTP/SOAP/DNS)

Responsibilities

• Design and implement enterprise monitoring solutions aligning with DIT services to show service quality to customers.
• Interact with customers to gather requirements and implement custom monitoring views of services.
• Leverage ServiceNow Event Management to automate routing and resolution of generated events.
• Collaborate to keep the DIT asset database and CMDB up-to-date via discovery and service mapping.
• Provide system administration for tools used to deliver the Enterprise Monitoring service.

Skills

Network management

Systems management

Monitoring health

Event management

ServiceNow

Education

Bachelor’s degree in Computer Science or IT

Associate degree in Computer Science or IT

GED or equivalent experience

Tools

ServiceNow

Job description

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $87,617 - $131,426

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.

Are you ready to take the next step in your career?

We currently have an opening for an Enterprise Monitoring Specialist.

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer’s sole discretion.

The Enterprise Monitoring Specialist is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage ServiceNow’s capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction. Finally, the Enterprise Monitoring Specialist is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met.

Key Responsibilities

• Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered.
• Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use.
• Leverage ServiceNow event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions.
• Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.
• Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service.

About the Division

About the Division:
The Department of Information Technology (DIT) Enterprise Monitoring team is responsible for evaluating, designing, implementing, and maintaining enterprise solutions used to provide monitoring, analysis, and support of the North Carolina statewide IT network and systems infrastructure along with other enterprise services/applications.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Demonstrated experience in network and/or systems management, specifically with a large or enterprise network
• Experience monitoring network, system and/or application health, preferably in a large or enterprise network
• Experience with network and/or application protocols such as TCP, UDP, SNMP, FTP, HTTP, SOAP, and/or DNS

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in Computer Science or an IT related field or related technical degree from an appropriately accredited institution and two years of progressive experience in networking or a related field

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in networking or a related field

OR

High School or General Educational Development (GED) diploma and six years of networking related experience; or an equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.