Enterprise Manager, Strategic Support

Carolinas Medical Center; Charlotte (NC); Remote; USD 57,000 - 85,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

Carolinas Medical Center is seeking a seasoned administrator for the Revenue Cycle Strategic Support Team. The role is remote with occasional in-person meetings at area hospitals and occasional travel to WI or IL locations.

Responsibilities include using performance improvement methods to enhance workflow, coordinating with patient access, and ensuring high patient and staff satisfaction. Requires a Bachelor's degree and about five years in patient access with supervisory experience.

Qualifications

• Bachelor's Degree in Health Care Administration or related field.
• Typically requires 5 years experience in patient access and admitting.
• Includes 1 year supervisory experience in management of staff, budgets and HR functions within a multi-department healthcare org.

Responsibilities

• Utilizes performance improvement techniques to analyze processes and streamline workflow.
• Maintains effective communication with patients, families, department and medical staff.
• Surveys and ensures satisfaction of patients, staff, and physicians.
• Analyzes problem trends to determine root causes and implements refinements.
• Collaborates with PAS and other departments to standardize policies and processes.
• Presents technical problems in understandable formats to both technical and user audiences.
• Performs HR responsibilities including interviewing, promotions, and staff development.

Skills

Network effectively

Critical thinking

Problem solving

Time management

Communication (verbal & written)

Education

Bachelor's Degree in Health Care Administration or related field

Job description

Department:

13281 Enterprise Revenue Cycle - Rev Cycle Strategic Support Team: Southeast

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Remote with occasional meetings at area hospitals and facilities. Occasional travel to WI or IL locations.

Pay Range:

$41.10 - $61.65

Major Responsibilities:

Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. Participates in multidisciplinary teams for process improvement.

Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.

Surveys and ensures satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.

Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.

Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).

Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.

Serves as liaison to Information Services and other areas using PAS software. Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.

Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required:

Typically requires 5 years of experience in patient access and admitting. Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.

Knowledge, Skills & Abilities Required:

Proven ability to effectively network and problem solve for physicians and physician office management.

Demonstrated critical thinking, creativity, problem solving and decision-making skills.

Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.

Exceptional organizational, communication (verbal & written) and facilitation skills.

Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.

Intermediate computer skills with Windows applications and other automated systems.

Physical Requirements and Working Conditions:

Position requires travel, may be exposed to road and weather hazards.

Exposed to a normal office environment, with significant patient and public contact.

Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, v