Enterprise Manager, Strategic Support

Atrium Health; Charlotte (NC); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Atrium Health in Charlotte, NC seeks a Patient Access Manager to lead process improvement initiatives, drive quality and revenue-cycle performance, and coordinate cross- functional teams across departments. You will mentor staff, oversee budgets, and ensure adherence to ethical and regulatory standards.

The role requires strong communication, strategic thinking, and the ability to manage multiple priorities in a fast-paced health system environment. Occasional travel may be required.

Qualifikationen

• Typically requires 5 years of experience in patient access and admitting.
• Includes at least 1 year of supervisory experience in managing staff and budgets.
• Experience in a large multi-department healthcare setting is preferred.

Aufgaben

• Analyzes processes to streamline workflow design operations and improve quality and revenue cycle performance.
• Maintains effective communication with patients, families, departments and staff; acts as liaison for efficient operations.
• Surveys patient and staff satisfaction; follows up on concerns to maximize service quality.
• Assesses problem trends, identifies root causes, and proposes refinements with implementation support.
• Collaborates with access, IT, finance and leadership to standardize policies and procedures.

Kenntnisse

Process improvement

Communication skills

Leadership

Problem solving

Time management

Coaching & mentoring

Ausbildung

Bachelor's Degree in Health Care Administration

Tools

PAS software

Windows applications

Jobbeschreibung

Major Responsibilities

• Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. Participates in multidisciplinary teams for process improvement.
• Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
• Surveys and ensures satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
• Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.
• Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).
• Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.
• Serves as liaison to Information Services and other areas using PAS software. Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

• Typically requires 5 years of experience in patient access and admitting. Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.

Knowledge, Skills & Abilities Required

• Proven ability to effectively network and problem solve for physicians and physician office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Intermediate computer skills with Windows applications and other automated systems.

Physical Requirements And Working Conditions

• Position requires travel, may be exposed to road and weather hazards.
• Exposed to a normal office environment, with significant patient and public contact.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.