Supervisor Patient Access

Carolinas Medical Center; United States; On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement benefits

Career development

Job summary

Carolinas Medical Center is seeking a Full-time Revenue Cycle Leader for the South Suburban IL ED Arrival department. The role oversees 24/7 operations, staff scheduling, and collaboration with PAS, IS, and the Business Office to standardize policies and improve revenue cycle performance.

Ideal candidates have 3 years of patient registration experience in healthcare and leadership experience, with strong customer service and communication skills.

Qualifications

• Leadership or senior staff experience in a hospital admitting or similar environment.

Responsibilities

• Oversee daily operations at assigned sites with 24/7 accountability and 40-hour work week.
• Set short- and long-term goals aligned with department and facility objectives.
• Coordinate with PAS, IS, Business Office and other leaders to standardize policies and processes.
• Resolve issues in hospital business office billing and ensure accuracy across departments.
• Participate in process improvement teams and use performance metrics to streamline workflows.

Skills

Leadership

Customer service

Communication

Time management

Education

High School Diploma

Job description

Department:

10261 Enterprise Revenue Cycle - South Suburban IL ED Arrival

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Patient Access/Service experience in an ER environment strongly preferred 2nd Shift Position with expectation of a weekend rotation

Pay Range:

$28.55 - $42.85

Major Responsibilities:

• Based on operational hours (24/7), has 24 hour accountability at assigned sites, oversees and manages daily operations, delegates responsibilities to appropriate staff, and maintains adequate staffing levels.
• In collaboration with the manager or director, sets short and long-term goals based on established priorities of the department and facility objectives.
• Collaborates with interdisciplinary management, Patient Access Services (PAS) Quality and Training, Information Systems (IS), Business Office, and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and site strategic initiatives.
• Resolves issues or inaccuracies involving hospital business office billing.
• Participates in multidisciplinary teams for process improvement. Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations and improve quality and service.
• Surveys satisfaction of physicians, office staff, patients and patient families. Follows up on problems/issues to maximize customer satisfaction and quality. Recognizes situations or signs of patient, physician or visitor discontent that may evolve into possible public relations and/or risk management issues and acts proactively.
• Responsible for monitoring departmental cost performance and productivity, and maintaining operations within budget. Provides justification for variances and volume impact to manager or director. Responsible for developing and maintaining processes to improve revenue cycle performance.
• Coordinates PAS staff training and other appropriate user training for all updates and enhancements to PAS software.
• Maintains current knowledge and understanding of government rules and regulations (i.e. privacy, confidentiality and consent issues), advising staff on specific issues or changes as they occur.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Education Required:

High School Graduate.

Experience Required:

Typically requires 3 years of experience in patient registration in a healthcare setting. Prior leadership experience required.

Knowledge, Skills & Abilities Required:

• Prior experience with such things as: Health Insurance Portability and Accountability Act (HIPAA), patient admitting software, centralized scheduling or call center setting, Joint Commission standards, Medical Insurance/Medicare, and medical legal consent.
• Leadership or senior level staff experience, preferably in medical admitting or similar environment.
• Must possess a high level of demonstrable customer service/customer relations skills typically obtained through customer service work experience.
• Exceptional verbal and written communication skills.
• Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Proven effective critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management.
• Intermediate computer skills with Windows applications and other automated systems.
• Maintains competency with hardware, software and interface components of the PAS information technology systems.
• Previous experience in multi-department or multi-facility supervision preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Sho