Enterprise IT Support Technician

Trexon; Hamden (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Trexon is seeking an IT Service Desk Technician to join the HQ IT team, supporting end users at the Hamden, CT and Crossville, TN locations. This role focuses on desktop support, Windows administration, and coordinating with EZ Form and Intelliconnect business units to minimize downtime and improve the user experience.

Responsibilities include managing the service desk queue, deploying hardware, and collaborating on infrastructure projects.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.
• CompTIA A+, Network+, or Microsoft certifications are a plus.
• 3-5 years of experience in a desktop support or IT service desk role is required.
• Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms is required.
• Extensive knowledge of Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint is preferred.
• Proficiency with mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms, is preferred.

Responsibilities

• Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.
• Support development and implementation of new computer projects and new hardware installations.
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
• Support development and implementation of networking/wiring projects and installations.
• Maintain up-to-date knowledge of networking/wiring contracts and supervise contract‑based installations.
• Identify and deliver required hardware service levels according to organizational policies, and recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs in alignment.
• Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
• Perform on‑site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off‑site repair as needed.
• Receive and respond to incoming calls, tickets, and/or emails regarding hardware problems and ensure instances of hardware failure, repair, installation, and removal are comprehensively documented.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract‑based installations.
• Provide guidance to junior members of the team as required.
• Manage input/output fleet, including printers and scanners.
• Oversee deployment and testing/monitoring of building battery backups.
• Liaise with third‑party support and equipment vendors as necessary.

Skills

Windows troubleshooting

End-user support

Networking basics

Microsoft 365

Active Directory

VoIP systems

Education

High school diploma or GED

IT degree preferred

Tools

Jira Service Management

Confluence

SharePoint

OneDrive

Dialpad

Job description

Trexon is seeking an IT Service Desk Technician to join the HQ IT team, supporting end users at the Hamden, CT and Crossville, TN locations. This role focuses on desktop support, Windows administration, and coordinating with EZ Form and Intelliconnect business units to minimize downtime and improve the user experience.

Responsibilities include managing the service desk queue, deploying hardware, and collaborating on infrastructure projects.