End-User IT Support Specialist

EZ Form Cable; New London (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

Trexon is seeking an IT Service Desk Technician to join the headquarters IT team, supporting EZ Form and Intelliconnect users across Hamden, CT and Crossville, TN. The successful candidate will handle Tier 1/2 desktop support, ticket queue management, and hardware maintenance in a Windows enterprise environment.

They should bring 3–5 years of desktop support experience, strong Windows skills, and familiarity with Microsoft 365, Jira, and Confluence.

Qualifications

• 3–5 years of experience in a desktop support or IT service desk role
• Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms
• Extensive knowledge of Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint is preferred
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support.
• Manage IT service desk ticket queue.
• Maintain hardware and peripheral equipment.
• Support infrastructure projects.
• Serve as a resource for end users across EZ Form and Intelliconnect.
• Document work thoroughly and ensure timely ticket resolution.

Skills

Desktop support

Windows administration

Network troubleshooting

Customer service

Written & verbal communication

Documentation

Independent & team work

Education

High school diploma or GED

Associate’s degree in IT or related field

Bachelor’s degree in IT or related field

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Jira Service Management

Confluence

Active Directory

OneDrive

SharePoint

Dialpad / VoIP

Job description

Trexon is seeking an IT Service Desk Technician to join the headquarters IT team, supporting EZ Form and Intelliconnect users across Hamden, CT and Crossville, TN. The successful candidate will handle Tier 1/2 desktop support, ticket queue management, and hardware maintenance in a Windows enterprise environment.

They should bring 3–5 years of desktop support experience, strong Windows skills, and familiarity with Microsoft 365, Jira, and Confluence.