Enterprise IT Support Engineer - A/V

QTS Data Centers; Duluth (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligibility

Paid time off

Paid holidays

Stock Purchase Plan

Volunteer days

Tuition assistance

Parental leave

Wellness program

Military benefits

Job summary

QTS Data Centers is seeking an Enterprise IT Support Engineer I – A/V to provide support and troubleshooting for all A/V equipment and spaces, including conference room MTR systems and production auditoriums. This hybrid role also covers related network needs for AV systems.

The ideal candidate has an Associate degree in IT or equivalent experience, 3+ years in corporate A/V, and familiarity with Teams Rooms. US citizenship is required due to federal contracts.

Qualifications

• Associates degree in IT related field or equivalent professional experience.
• Three or more years of A/V experience in a corporate or professional environment.
• Prior experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

Responsibilities

• Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events
• Coordination and participation in design, installation, configuration and commissioning of AV integrated systems
• Run Help request problem tickets
• Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation
• Track and maintain stock levels of A/V equipment

Skills

A/V experience

Microsoft Teams Rooms

IP networking

audio visual components

Troubleshooting

Education

Associates degree in IT related field

Tools

QSYS control systems

Job description

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission‑driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Enterprise IT Support Engineer I –A/V is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: conference room MTR systems, larger training room systems, and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The ideal candidate will be well versed in A/V operations and troubleshooting with both integrated systems and live event operations.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events
• Coordination and participation in design, installation, configuration and commissioning of AV integrated systems
• Run Help request problem tickets
• Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation
• Track and maintain stock levels of A/V equipment

Basic Qualifications

• Associates degree in IT related field or equivalent professional experience
• Three or more years of A/V experience in a corporate or professional environment
• Prior experience supporting Microsoft Teams Rooms or related product configuration management
• Proficient with audio visual components, integrations, management and design
• Solid understanding of IP networking
• Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts

Preferred Qualifications

• Professional certifications (CTS, CTS-D, CTS-I)
• One or more years of experience with MTR VTC infrastructure including software and hardware management
• Extensive experience working with QSYS control systems

Knowledge, Skills And Abilities

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

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Know Your Rights (Spanish)

The Pay Transparency Policy Is Available Here

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

QTS - Powered By People