Enterprise Internship, Information Technology

600 Advocate Health, Inc.; Charlotte (NC); Remote; USD 24,000 - 34,000; Full time

Job summary

The IT Internship at Advocate Health provides practical experience in HRIS and information technology. The internship runs May 31, 2027 to August 6, 2027, with up to 40 hours per week, Mon-Fri. The role is remote and available to residents in NC and additional states.

Interns will learn IT functions such as configuration, implementation, support and maintenance of applications to meet organizational needs. Collaboration with clinical operations and vendors is expected.

Qualifications

• Enrolled as a junior or senior at an accredited college or university.
• GPA considerations or minimum GPA expectations may apply (as stated).
• Demonstrates ongoing undergraduate degree pursuit.

Responsibilities

• Support IT team in hardware, software and system maintenance.
• Assist with IT incident response and issue tracking.
• Help with IT configuration, deployment and recovery procedures.
• Research hosting options and report pricing and options.
• Collaborate with stakeholders to ensure smooth system operations.
• Document processes and contribute to knowledge base.

Skills

Good communication skills

Attention to detail

Teamwork skills

Strong multitasking

Excel proficiency

Education

Enrolled as Incoming Junior or Senior

Tools

Excel

Job description

Department:

14206 Enterprise Corporate - People & Culture Workforce Development

Status:

Benefits Eligible: Yes

Hours Per Week:

40

Schedule Details/Additional Information:

The internship will take place May 31, 2027-August 6, 2027. Interns will be scheduled to work up to 40 hours per week, Mon-Fri business hours. This is a remote, work from home position. Remote work is currently only approved for residents living in the following states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

$21.00 - $21.00

Job Description

The IT Internship provides practical work experiences to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn/observe basic IT functions such as: IT configuration, implementation, support and maintenance of applications and solutions to meet the operational and technical needs of the organization. IT professionals serve as a liaison between clinical operations, internal information technology, system users and vendors, and ensure effective systems operations by monitoring applications and providing user support. The department will further develop specific job standards and guidelines for the internship role.

Major Responsibilities

• o IT intern may research unusual bugs or issues the company encounters.
• o IT interns must support the IT team in the maintenance of hardware, software and other systems.
• o IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result o in successful conversions, updates, application recovery procedures, and assessments of hardware o functionality.
• o IT intern must troubleshoot issues with equipment like printers, computers and servers.
• o Intern run software updates backups when requested.
• o Intern may research hosting options and report pricing and system options to supervisors.
• o IT interns may participate in the development of new desktops, servers or applications.
• o IT intern assists with the call tracking system, recording interactions with customers while consistently meeting o established Service Desk Key Performance Indicators (KPI).
• o IT intern helps provide initial support troubleshooting, answering questions and resolving basic problems and o issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and o applications.
• o IT intern helps review and analyze effectiveness and efficiency of existing systems and assists in developing o strategies for improving or leveraging current systems.
• Reviews data integrity, audit reports and perform data o analysis to support data requirements and initiatives.
• o IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result o in successful conversions, updates, application recovery procedures, and assessments of hardware o functionality.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

• Enrolled as Incoming Junior, or Senior at an accredited college or university

Experience Required

No experience required.

Knowledge, Skills & Abilities Required

• Current enrollment with junior or senior status at a regional accredited college or university.
• Interns are expected to be in the process of obtaining an undergraduate degree.
• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm.

Physical Requirements and Working Conditions

Each department will develop mental/physical requirements from the job standards and guidelines. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care