Senior Sales Engineer

Feedonomics; United States; Remote; USD 130,000 - 175,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401K with Company Match

Employee Resource Groups

Referral Bonus Program

Virtual and In-person Team Events

Family Benefits

Dedicated Team Event Budget

Employee Assistance Programs

Wellness App Access

Job summary

An established industry player is seeking a Senior Sales Engineer to enhance their sales cycle through technical expertise and client engagement. This role is pivotal in identifying client needs and demonstrating the platform's capabilities, ensuring confidence in the technology. The ideal candidate will thrive in a remote-first environment, collaborating across teams to deliver exceptional service and solutions. With a focus on professional growth and a commitment to employee well-being, this innovative firm offers a dynamic workplace where contributions are valued and recognized. Join a team that champions a people-first approach and drives success in the e-commerce landscape.

Qualifications

• 5+ years in a client-facing technical role such as sales engineering.
• Experience in e-commerce and technical environments with data transformation.

Responsibilities

• Assist Sales Organization with technical questions and presentations.
• Manage customer escalations and provide technical input on sales calls.

Skills

Verbal Communication

Presentation Skills

Problem Solving

Organizational Skills

Critical Thinking

Collaboration

Analytical Skills

Prioritization

Education

Bachelor's Degree

Tools

API Integrations

E-commerce Platforms

Job description

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

The Senior Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions presenting our platform and establishing confidence in Feedonomics technology. To accomplish this, the Senior Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics. The Senior Sales Engineer will have an active role in scoping escalations.

The Responsibilities

• Escalation for on RFPI/RFI, Vendor Assessment, Security Questionnaires, and all applicable documents.
• Participate in all stages of the midmarket, strategic sales, and enterprise business development lifecycle, including:
  • Provide technical input on discovery calls
  • Give in-depth demonstrations of the Feedonomics platform
  • Prepare and showcase custom demos and data setups
• Responsible for managing customer escalations
• Project manage and present custom demonstrations
• Review technical details with final decision-makers at the end of the sales cycle
• Collaborate cross-functionally to ensure that newly released features are understood and continue to strengthen our value proposition
• Document all customer questions to ensure immediate follow-up on all outstanding issues
• Creating internal and external technical documentation surrounding the Sales Engineering process and communicating technical requirements to operation teams
• Put together training on new features and products we support for the Sales Engineer team (and potentially the Sales team)
• Travel as needed to conferences or client meetings
• Understand competitive positioning and be effective in differentiating Feedonomics
• Participate in all team activities (weekly all sales meetings, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)
• Escalation for Sales Engineer - Tier 1&2

The Requirements

• 5+ years of experience in a client-facing technical role (Sales engineering, technical account management etc)
• Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange
• Proficient in adapting to new software tools and environments
• Understanding of advertising channels, marketplaces, and web stores such as Amazon, eBay, Magento, Shopify, etc.
• Technical working knowledge of API integrations

Skills:

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills
• Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity
• Effective Prioritizer - You effectively manage your workload and prioritize activities
• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning
• Thoughtful - You anticipate where potential issues are and plan your approach accordingly
• Collaborative - You collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task
• Solution-Oriented - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes.
• Analytical - High degree of business acumen

Education:

• Bachelor's degree required

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range: $130,000—$175,000 USD

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.