Enterprise DevSecOps Success Architect

United States Digital Space LLC; United States; Remote; USD 92,850 - 139,275; Full time

Job summary

United States Digital Space LLC seeks a Customer Success Architect to serve strategic enterprise customers across Singapore. You will translate pre-sales plans into measurable success outcomes, guide adoption, and ensure technical maturity while coordinating with Product, Engineering, Sales, and Services.

In this role, you’ll own a portfolio of customers, build success plans, and drive retention and growth by delivering hands-on enablement and best-practice guidance in CI/CD, DevSecOps, and

Qualifications

• Must be a Singapore Citizen and based in Singapore.
• Fluent English and Mandarin language skills.
• Hands-on experience building or owning CI/CD pipelines end to end in real-world environments.

Responsibilities

• Translate pre-sales plans into actionable customer success plans and KPIs.
• Build and maintain Customer Success Plans within assigned accounts, defining goals and adoption milestones.
• Guide customers on platform best practices including CI/CD, DevSecOps adoption patterns, and security scanning configurations.
• Own a portfolio of enterprise or Government customers and drive adoption, retention, expansion, and satisfaction.
• Coordinate responses across Support, Product Management, Sales, and Professional Services.
• Manage end-to-end account escalations with root-cause analysis and timelines.
• Provide hands-on technical enablement and onboarding on platform features, releases, and use cases.
• Advise on cloud platform architecture decisions, including self-managed vs. dedicated deployments, and networking considerations.
• Articulate the business value of platform consolidation, TCO, and developer experience.
• Collaborate with internal teams to identify expansion opportunities and ensure a seamless onboarding to renewal journey.

Skills

CI/CD pipelines

DevSecOps practices

Git workflows

Cloud platforms

Stakeholder management

Technical advisory

Job description

United States Digital Space LLC seeks a Customer Success Architect to serve strategic enterprise customers across Singapore. You will translate pre-sales plans into measurable success outcomes, guide adoption, and ensure technical maturity while coordinating with Product, Engineering, Sales, and Services.

In this role, you’ll own a portfolio of customers, build success plans, and drive retention and growth by delivering hands-on enablement and best-practice guidance in CI/CD, DevSecOps, and