Enterprise Data Defect Reporting Manager (Remote)

First Citizens; North Carolina; Remote; USD 150,000 - 180,000; Full time

Job summary

First Citizens Bank is seeking a Senior Manager for the Enterprise Data Defect Management & Reporting organization. This remote role involves leading defect management, ensuring data quality, and supporting regulatory compliance initiatives. The ideal candidate will have extensive experience in risk management and data governance within the financial services industry.

Benefits

Competitive benefits program

Qualifications

• 8 years of experience in Risk Management including Enterprise Data Warehouse.
• Understanding of data warehousing and ETL processes.
• Knowledge of technologies impacting the financial services industry.

Responsibilities

• Lead defect management and reporting for data quality improvement.
• Create and maintain key data governance metrics.
• Drive enhancements to defect management processes.

Skills

Data governance

Data quality

Risk management

Data defect management

SAS programming

Cognos

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

At First Citizens Bank, our commitment to data integrity and governance is foundational to how we serve our clients and manage risk. We are seeking a results-driven Senior Manager within the Enterprise Data Defect Management & Reporting organization to lead Defect Management and Reporting across the bank’s critical data ecosystems. This role will own the strategy, development, and execution of enterprise-wide data defect lifecycle process reporting capabilities to support regulatory compliance, business operations, and data quality improvement initiatives. The ideal candidate will bring strong leadership skills, proven experience in enterprise data defect management, reporting, and deep knowledge of data governance best practices in the financial services industry.

Responsibilities

• Reporting & Analysis - Creates and maintains key data governance metrics used to ensure awareness and transparency
• Build and maintain robust reporting capabilities to monitor data quality issues, remediation progress, and operational metrics. Deliver actionable insights to senior leaders and governance councils.
• Evaluate and implement tools to automate data defect capture, workflow, and resolution tracking. Champion enhancements to improve scalability and transparency.
• Lead a team of analysts and specialists focused on data quality monitoring and defect management reporting and analysis. Foster a culture of accountability, continuous improvement, and cross-functional collaboration.
• Drive the devlopment and maintenance of:
  • Dashboards and reports to monitor defect trends, remediation status, and key metrics for senior leaders and governance forums.
  • Routines and ad hoc reports related to data quality, defect remediation, and policy adherence.
• Partner with data stewards, domain owners, and technology teams to facilitate transparent communication of defect impacts.
• Translate data insights into recommendations that support informed decision-making across business and technical teams.
• Support audits, regulatory reviews, and enterprise risk assessments by providing documentation and metrics related to data defects and resolution activities.
• Maintain clear documentation and reporting for defect tracking, including metrics and trends.
• Enhance existing defect management processes and implement best practices for issue intake, prioritization, escalation, and resolution tracking.

• Business Support - Enforces data management policies and standards across the Partners with Business Units to ensure required attributes and defect management processes are followed.
  • Act as a trusted advisor to business units, providing guidance on data management policies and data quality standards.
  • Support business stakeholders in implementing best practices and achieving compliance with enterprise data governance frameworks.

Qualifications

Bachelor's Degree and 8 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 12 years of experience in Risk Management including Enterprise Data Warehouse

Understanding of data warehousing and transformation as well as extract, transform, and load processes, Knowledge of Cognos and SAS, Ability to write and understand SAS programming language, Knowledge of technologies and trends impacting the financial service and insurance industry

The base pay for this position is generally between $150,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.