Enterprise Customer Success Manager - Growth & Renewals

Megaport; Washington; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Flexible working environments

Birthday Leave

Study allowance + 5 days paid study-le

Creative workspace

Awards

Health and wellness program

Job summary

Megaport is seeking a Customer Success Manager to join our Regional team in the Pacific Northwest. You will act as the main contact for existing customers, focusing on post-sale relationships, renewals, and upsell opportunities.

You’ll work with Direct Sales and Solutions Architects, drive renewal and adoption, and help customers realize value from Megaport's NaaS platform. The role requires 3+ years in enterprise software or telecom, strong communication, and a consultative sales approach;

Qualifications

• 3+ years in Enterprise software or Internet/Telecommunications industries.
• 3+ years experience in Account Management or Customer Success.
• Proven ability to work in a fast-paced technical environment with multiple tasks or goals.
• Strong verbal and written communication skills; ability to collaborate across organisations.
• Demonstrated ability to identify customer needs and present solutions.
• Ability to deliver revenue results with a consultative selling approach.

Responsibilities

• Collaborate with Direct Sales Executives and Solution Architects to drive revenue from existing customers and enhance the overall customer experience.
• Lead renewal processes across a wide customer base and convert month-to-month to term subscriptions at renewal.
• Act as a trusted advisor for onboarding and enablement, communicating Megaport enhancements and product updates.
• Proactively perform outreach to drive adoption, awareness of Megaport offerings, and engagement with partners.
• Support the customer journey, resolve issues from a Commercial/Sales perspective, and identify opportunities to add value.
• Identify targets and implement engagement strategies based on customer needs and industry verticals.
• Report on customer experience and growth opportunities, with pipeline updates in SFDC.
• Maintain knowledge of Megaport products and compare with rival solutions to position value.

Skills

Account Management

Customer Success

Enterprise software

Communication

Sales orientation

Tools

Salesforce (SFDC)

Job description

Megaport is seeking a Customer Success Manager to join our Regional team in the Pacific Northwest. You will act as the main contact for existing customers, focusing on post-sale relationships, renewals, and upsell opportunities.

You’ll work with Direct Sales and Solutions Architects, drive renewal and adoption, and help customers realize value from Megaport's NaaS platform. The role requires 3+ years in enterprise software or telecom, strong communication, and a consultative sales approach;