Enterprise Customer Success Manager (German Speaking)

United States Digital Space LLC; Paris (TX); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy

New hire stock equity (RSUs)

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and nurture relationships with our largest customers. You will advocate for the customer internally and focus on delivering measurable value through cross-functional collaboration.

You will manage executive relationships, lead strategic reviews, analyze adoption trends, and position Datadog as the observability platform of choice.

Qualifications

• Customer-centric with 3+ years in a Customer Success or account-management role.
• Experience with Fortune 1000 companies and global brands across industries.
• Willingness to travel for customer onsite visits and events.
• Strong communicator able to tailor messaging to CTOs, VPs of Engineering and DevOps.
• Background in B2B SaaS or tech space preferred.

Responsibilities

• Act as a strategic partner to customers, coordinating cross-functional internal teams to translate goals into value narratives.
• Proactively build executive relationships to deliver outcome-driven value stories.
• Lead QBRs and strategic reviews to align priorities and define next steps.
• Analyze adoption and usage trends to quantify value and drive recommendations.
• Position the company as an observability platform enabling reliability, informed decision-making.
• Own and manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure value delivery.
• Align customers technical and business objectives to our platform offerings.

Skills

Customer Success

Account Management

German

English

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the the company product.

*At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.*

What You’ll Do:

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable the company value narrative.

• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect the company technical use cases to measurable business results.

• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.

• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.

• Position the company as a critical observability platform that enables reliability, efficiency, and informed decision-making.

• Own and project manage the on-boarding process for new customers

• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role

• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts

• Knowledgeable in working with Fortune 1000 companies and global brands across all industries

• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals

• Experienced in the B2B tech space or with SaaS companies

• Able to travel for customer onsite visits and events as required

• Fluent in written and spoken English and German

*the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.*

Benefits and Growth:

• Best-in-breed onboarding

• Generous global benefits

• Intra-departmental mentor and buddy program for in-house networking

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

*Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.*

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

the company endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’sApplicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at the company AI Guidelines.

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