Enterprise Customer Success Manager

Remoat Teams; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Remoat Teams, based in the United States, seeks a hands-on Customer Success leader to own the number on million-dollar accounts and build the CS function from scratch. This is the first dedicated CS hire—aimed at creating the playbook, proving the model, and eventually scaling the team.

As the initial CS leader, you will design processes, establish playbooks, and partner with sales, product, and support to scale across enterprise customers in financial services, legal, healthcare, and media.

Qualifications

• 4–8 years in Customer Success, Account Management, or Client Operations at a B2B tech/services company.
• Personally owned and managed $1M+ annual enterprise accounts — relationship lead.
• Direct experience with VP+ stakeholders, complex contracts, procurement cycles.
• Native-level written and spoken English, indistinguishable from a native speaker in C-suite settings.
• Able to work US Eastern or Pacific hours consistently, 6 days a week.

Job description

Own the number on million-dollar accounts and build the CS function from scratch.Our client is a fast-scaling AI-powered business operations company (1,000+ people) serving demanding enterprise customers in financial services, legal, healthcare, and media across the US.This is the first dedicated Customer Success hire — a track to Head of Customer Success for the operator who builds the playbook, proves the model, and eventually hires the team.

• 4–8 years in Customer Success, Account Management, or Client Operations at a B2B tech/services company


• Personally owned and managed $1M+ annual enterprise accounts — relationship lead, QBR owner, client's go-to


• Direct experience with VP+ stakeholders, complex contracts, procurement cycles, and multi-stakeholder buy-in (SMB/mid-market alone does not qualify)


• Native-level written and spoken English, indistinguishable from a native speaker in C-suite settings


• Able to work US Eastern or Pacific hours consistently, 6 days a week

Benefits

Competitive compensation discussed during the hiring process.

Remoat Teams does not publish its legal entity or pay rates; the rate is shared before each assignment. Never pay to apply.