Enterprise Customer Success Manager

EvenUp; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid parental leave

Home office stipend

In-person meetups

Job summary

EvenUp is seeking an Enterprise Customer Success Manager to oversee 25-30 large law firm accounts and build strategic partnerships. You will drive user-level engagement, adoption, and retention while advocating for customers within EvenUp.

The role requires strategic thinking, relationship management at senior levels, and comfort with a fast-growing SaaS environment. Travel within the U.S. up to 40-50% is expected.

Qualifications

• Must have 5+ years in Customer Success or enterprise account mgmt.
• Experience navigating fast-paced, high-growth startups.
• Ability to influence senior-level stakeholders and drive user adoption.

Responsibilities

• Proactively manage a portfolio of 25-30 large law firm accounts.
• Engage users at the individual level to drive platform adoption.
• Advocate for customers and maximize value from EvenUp platform.

Skills

Enterprise account mgmt

Stakeholder mgmt

SaaS knowledge

Renewal & retention

CRM systems

Executive communication

Education

Bachelor’s degree

MBA

JD

Tools

CRM systems

CSPs

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

EvenUp is looking for a Enterprise Customer Success Manager to oversee a portfolio of 25-30 large law firm accounts, focusing on deep, strategic partnerships and user-level engagement to deliver measurable customer outcomes. This role requires a strategic mindset, exceptional relationship management skills, technological fluency and a proven track record in influencing senior-level stakeholders as well as driving individual/user-level behavior. You will act as a trusted advisor, advocate for customers within EvenUp, and help each customer maximize the value they see from our platform.

What you’ll do:

• Proactive Account Management:
• In-Depth User Activation:
• Customer Advocacy and Success:
• Renewal and Retention:
• Revenue Growth:
• Insights and Feedback:
• Operational Excellence:
• Team Collaboration:

What we’re looking for:

• Bachelor’s degree in a related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers.
• Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset.

Skills and Expertise:

• Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results.
• Ability to facilitate and manage multiple internal stakeholders for each account, as well as driving specific usage at the individual level.
• Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges.
• Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences.
• Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage.
• Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track enterprise customer health metrics.
• Legal Tech or experience working with large law firms is a significant plus.

Attributes:

• Highly strategic, organized, and capable of managing competing priorities within enterprise environments.
• Collaborative and team-oriented mindset, with the ability to influence cross-functional teams.
• Motivated by achieving measurable customer outcomes and delivering value at scale.

Other Requirements:

• Ability to travel within the U.S. up to 40-50%.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.