Enterprise Customer Success Manager

Jobgether; United States; Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

401(k) matching

Life and disability insurance

Paid time off and flexible PTO

Parental leave

Employee assistance program

Long-term incentives/equity

Remote-friendly environment

Professional development (Udemy, etc.)

Conference tickets

Referral program

Job summary

Jobgether in the United States is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, drive adoption, and deliver measurable business value.

You will coordinate with Sales, Product, and Services, conduct executive business reviews, and shape plans to renew and expand contracts while mitigating risk.

This role requires strong communication, a data-driven mindset, and the ability to translate complex capabilities into business outcomes.

Qualifications

• 5+ years in Customer Success or related enterprise role.
• Experience managing enterprise SaaS customers.
• Strong understanding of data governance and analytics use cases.
• Proven track record in renewals, expansions, and ARR growth.
• Excellent written and verbal communication; executive presence.

Responsibilities

• Own and manage a portfolio of enterprise customers through deployment, adoption, renewal, and expansion.
• Create structured account plans aligned with customer objectives and measurable outcomes.
• Drive onboarding, time-to-value, and platform usage across data quality, governance, observability, analytics.
• Partner with Sales, Product, Engineering, PS, and Support to ensure a consistent customer experience.
• Lead executive-level workshops, business reviews, and translate technical value into business impact.
• Identify risks early; develop mitigation plans to protect gross revenue retention.
• Collaborate with Sales to structure and close renewals and expansions with procurement, security, legal.
• Identify opportunities to expand use cases and ARR through demonstrated value.
• Work with systems integrators and partners to support implementations and growth.
• Monitor KPIs: ARR, NRR, CSAT/NPS, product adoption, usage; drive improvements.

Skills

Enterprise SaaS experience

Account management

Customer success strategy

Executive engagement

Renewals & expansion

Cross-functional collaboration

Stakeholder management

Data-driven decisions

Negotiation

Strong communication

Job description

Accountabilities

- Enterprise Account Management: Own and manage a portfolio of enterprise customers, serving as the primary relationship lead throughout deployment, adoption, renewal, and expansion.

- Customer Success Strategy: Develop structured account plans and success strategies aligned with customer business objectives, data management priorities, and measurable outcomes.

- Product Adoption and Value Realization: Drive onboarding, accelerate time-to-value, and expand platform usage across data quality, data governance, data observability, analytics, and related use cases.

- Cross-Functional Collaboration: Partner with Sales, Sales Engineering, Product, Engineering, Professional Services, and Support to deliver a consistent customer experience and resolve implementation or adoption challenges.

- Executive Engagement: Lead customer workshops, strategic business reviews, and executive-level conversations, translating technical capabilities into business value and actionable recommendations.

- Retention and Risk Management: Identify customer risks early, develop mitigation plans, and implement initiatives that protect gross revenue retention (GRR), improve satisfaction, and strengthen customer loyalty.

- Renewals and Revenue Growth: Partner with Sales to structure, negotiate, and close renewals, expansions, and commercial agreements, coordinating with procurement, information security, and legal stakeholders.

- Account Expansion: Identify opportunities to convert demonstrated customer value into additional use cases, expanded platform adoption, and incremental annual recurring revenue (ARR).

- Partner Relationship Management: Collaborate with systems integrators and other strategic partners involved in customer accounts to support successful implementations and ongoing growth.

- Performance and Reporting: Monitor and drive key performance indicators, including ARR, net revenue retention (NRR), GRR, product adoption, usage, and customer satisfaction (CSAT/NPS), using insights to improve customer outcomes.

Requirements

- Professional Experience: At least five years of experience in Customer Success, Account Management, or a related customer-facing commercial role.

- Enterprise SaaS Expertise: Experience managing enterprise customers using data management platforms, preferably in SaaS or PaaS environments.

- Data Management Knowledge: Strong technical understanding of data governance, with familiarity with data quality, master and reference data management, data observability, or analytics solutions.

- Customer Portfolio Growth: Demonstrated success managing and expanding enterprise accounts, with measurable results in customer retention, product adoption, time-to-value, and CSAT/NPS.

- Commercial Negotiation: Direct experience managing renewals, expansions, and commercial agreements, including negotiations involving procurement, information security, and legal teams.

- Stakeholder Management: Proven ability to navigate complex enterprise organizations, build trusted relationships, and engage effectively with technical teams, business leaders, and senior executives.

- Cross-Functional Collaboration: Experience coordinating initiatives across internal departments and working with systems integrators or external partners to achieve customer objectives.

- Communication and Presentation: Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly and demonstrate their business impact.

- Business and Technical Acumen: A strong commercial mindset combined with the ability to connect platform capabilities to customer needs, strategic priorities, and revenue opportunities.

- Strategic Execution: Ability to work autonomously, prioritize competing demands, solve complex problems, and lead initiatives from planning through execution.

- Work Authorization: Must be currently authorized to work full-time in the United States. Employment visa sponsorship and transfers are not available for this position.

Benefits

- Competitive Compensation: Annual on-target earnings (OTE) ranging from $130,000 to $170,000 , including base salary and bonus. Final compensation depends on experience, skills, and role scope.

- Healthcare Coverage: Medical, dental, and vision insurance.

- Retirement Savings: 401(k) plan with employer matching contributions.

- Insurance Protection: Life insurance and long-term disability insurance.

- Flexible Time Off: Paid vacation, flexible time off (FTO), and five sick days to support work-life balance and personal well-being.

- Family Support: Paid parental leave through a global family support program.

- Employee Well-being: Access to an Employee Assistance Program (EAP).

- Long-Term Incentives: Eligibility for an equity grant and participation in a long-term incentive program.

- Flexible Work Environment: Flexible working hours and a remote-friendly work setup.

- Professional Development: Access to online learning courses, Udemy resources, and tickets to industry conferences and events.

- Employee Referral Program: Opportunity to participate in a referral program that rewards employees for bringing new talent to the organization.

- Collaborative Culture: An international, team-oriented environment that encourages professional growth, knowledge sharing, customer focus, and continuous improvement.