Enterprise Customer Success Manager

Holistiplan

United States

Remote

USD 110,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Unlimited PTO

Health insurance (medical/dental/vison

401k with company match

All expenses paid annual company ons

Job summary

Holistiplan is seeking an Enterprise Customer Success Manager to own enterprise journeys post-sale, aligning stakeholders to clear outcomes and success plans.

You will drive product adoption through strategic enablement and education for high-touch, high-ARR customers, serving as a trusted advisor and coordinating across teams to deliver tailored solutions that boost retention and growth.

This remote-first role offers flexible schedules and the chance to influence a rapidly growing practice.

Qualifications

Minimum 5 years of experience in account management, customer service, customer success, enterprise sales, or sales engineering.
CFP® or EA designation or advisor-facing experience preferred.

Responsibilities

Own and manage enterprise customer journeys across the post-sales lifecycle.
Drive product adoption through strategic enablement, education, and best-practice guidance for high-touch customers.
Serve as a trusted advisor by understanding goals, identifying risks, and coordinating internal teams to deliver tailored solutions.

Skills

Customer success

Account management

Communication

Project management

Strategic enablement

Education

CFP® or EA designation

Job description

Enterprise Customer Success Manager

Posted 1 month ago

Job Description

Location: US, Remote

Who We Are:

Holistiplan offers award winning tax planning software specializing in tax planning, insurance risk management, and soon to be estate! We’re known for our industry leading tactical tax planning, reporting, and scenario analysis solutions serving over 10,000 firms and 60,000 users. Holistiplan has been voted the #1 tax planning software in the Kitces Report Studies and the #1 tax planning software for five consecutive years in the T3 / Inside Information Software Surveys. Learn more at www.holistiplan.com .

Who we’re looking for:

As Holistiplan’s Enterprise Success Manager, you’ll own the creation and execution of programs that ensure our customers successfully adopt and maximize the value of Holistiplan’s platform with a focus on improving the customer journey through training, content, and strategic guidance.

Key responsibilities include developing onboarding processes, creating educational resources, collaborating with internal teams, and analyzing data to drive customer adoption, satisfaction, and long-term success.

This is a quota carrying role, focused on expansion, that reports to the Director of Enterprise, working with Holistiplan’s valuable enterprise relationships.

Key Responsibilities:

Own and manage enterprise customer journeys across the post-sales lifecycle, aligning stakeholders around clear outcomes and success plans.
Drive product and feature adoption through strategic enablement, education, and best-practice guidance for high-touch and high-ARR customers to foster positive customer relationships that nurture a loyal customer base.
Serve as a trusted advisor by understanding customer goals, identifying risks and roadblocks, and coordinating internal teams to deliver effective, often custom, solutions that support retention and growth.

Key Requirements:

Minimum 5 years of experience in account management, customer service, customer success, enterprise sales, and/or sales engineering – with proven experience in customer communications.
Strong preference for CFP Ⓡ , EA designation, or similar advisor-facing experience
Excellent communication skills and the ability to lead workable strategies to solve obstacles in the customer journey.
Strong customer service and goal-driven mindset backed by advanced project management skills.
Ability to refocus escalated customer support issues towards developing solutions that drive both parties forward and open new opportunities.
Advanced planning knowledge and capabilities with ability to learn new software tools on the job.
High-level problem-solving and critical thinking skills, with some knowledge of planning fundamentals.

Holistiplan’s Culture

Remote-first with flexible schedules across time zones
High trust, high communication – we share progress, questions, and blockers early, often, and openly. Clear is Kind.
Preference for someone with a growth mindset and a bias for action, prioritizing consistency and collaborative resolutions
Practical over perfect — we work with clients to provide solutions that help real users embrace our platform to its full potential

Benefits