Enterprise Customer Success Manager

Canonical; Phoenix (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Enterprise Customer Success Manager, der dafür verantwortlich ist, Kunden bei der Einführung und Nutzung von Open-Source-Lösungen zu unterstützen. In dieser spannenden Rolle werden Sie neue Kunden onboarden, komplexe Projekte koordinieren und eng mit verschiedenen Abteilungen zusammenarbeiten, um sicherzustellen, dass die Kunden die bestmögliche Erfahrung haben. Sie werden auch die Möglichkeit haben, Ihre Fähigkeiten in einem dynamischen und unterstützenden Umfeld weiterzuentwickeln, während Sie an der Spitze der Technologie stehen und zur Kundenzufriedenheit beitragen. Wenn Sie eine Leidenschaft für Cloud-Technologien und Kundenbeziehungen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährliches Budget für Lernen und Entwicklung von 2.000 USD

Wohlfühlprogramme

Reisegelegenheiten

Mitarbeitervorteile wie Anerkennung und Urlaub

Qualifications

• Mindestens 5 Jahre IT-Erfahrung mit Fokus auf Cloud und Datenanwendungen.
• Starke Kommunikationsfähigkeiten zur Diskussion komplexer Software.

Responsibilities

• Onboarding neuer Kunden und Einführung in Produkte wie Ubuntu Pro und MAAS.
• Koordination komplexer Projekte mit Entwicklern und IT-Managern.

Skills

Kundenorientierung

Cloud-Technologien

Linux OS

Netzwerksicherheit

Agile Methoden

Präsentationsfähigkeiten

Education

Bachelor-Abschluss in Informatik oder verwandten Bereichen

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues in 75+ countries, and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.

We are hiring an Enterprise Customer Success Manager at Canonical. Customer success is a strategic, new department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations to suggest additional services or products, increasing loyalty and collaboration.

Our growing Customer Success team offers interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs support business at the company level for unassigned customers, including Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.
• Coordinate complex projects with developers, IT managers, and decision makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth opportunities and renewal risks.
• Lead weekly customer and business reviews, resolve blockers, and coordinate with internal teams.
• Advocate for customers internally, influencing product roadmaps and documentation.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital activities.

What we are looking for in you

The ideal candidate will have excellent customer-facing skills, passion for cloud and data center technologies, and:

• At least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Strong presentation skills to discuss complex software.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional skills in Spanish and Portuguese preferred.

Additional skills that you might also bring

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer colleagues

We offer competitive worldwide compensation, annual reviews, bonuses, and benefits such as:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, holiday leave, maternity and paternity leave.
• Wellness programs, travel opportunities, and travel upgrades.

About Canonical

Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote-first culture since 2004. Working here challenges you to think differently, learn new skills, and excel.

Canonical is an equal opportunity employer

We value diversity and are committed to fair consideration for all applicants, regardless of background or identity.