Enterprise Customer Success Manager

NEMETSCHEK AG; Northern (KY); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Fully vested 401K

BetterUpCare

LinkedIn Learning

Education reimbursement

Paid time off

Work-life balance culture

Job summary

Bluebeam seeks an Enterprise Customer Success Manager in the United States to guide large enterprise accounts toward successful outcomes, delivering white-glove service and establishing trusted partnerships. You will identify expansion opportunities and collaborate with Product Management and Marketing to optimize customer workflows.

Ideal candidates bring 7+ years in customer-facing roles (AEC preferred), strong communication, and deep Bluebeam Revu expertise.

Qualifications

• 7+ years in a customer-facing role, preferably Customer Success, including 3+ years in a professional Architecture, Engineering or Construction role.
• BA/BS degree or equivalent and applicable trade certification required
• Strong Bluebeam Revu and advanced solutions skills.

Responsibilities

• Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Create customer advocates and champions.
• Establish and maintain Success Plans with all assigned accounts, in coordination with partnering Account Managers.
• Identify opportunities for expansion, upsell and cross sell of sister brand products.
• Identify and mitigate churn and down sell risks.
• Proactively head off customer workflow problems and aggressively address issues when they arise, in coordination with technical support and/or other necessary teams.
• Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Unbound, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
• Provide internal product and concept input, feedback and validation.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Skills

Customer Success

Enterprise accounts

Communication

Public speaking

Travel up to 30%

AEC industry experience

Relationship building

Strategic planning

Problem solving

Cross-functional collaboration

Education

BA/BS degree or equivalent

Trade certification

Tools

Bluebeam Revu

Job description

Select how often (in days) to receive an alert:

At Bluebeam,we empower people toadvancethe way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.

The Enterprise Customer Success Manager applies industry experience and Bluebeam product knowledge to guide some of Bluebeam’s large enterprise accounts to achieve their desired business outcomes. This role delivers white glove service in pursuit of developing trusted partnerships and delivering extraordinary experiences, two of Bluebeam’s core values. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions measured in satisfaction, renewals and expanded use of Bluebeam’s products and high-value service offerings.

About the Role:

• Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Create customer advocates and champions.
• Establish and maintain Success Plans with all assigned accounts, in coordination with partnering Account Managers.
• Identify opportunities for expansion, upsell and cross sell of sister brand products.
• Identify and mitigate churn and down sell risks.
• Proactively head off customer workflow problems and aggressively address issues when they arise, in coordination with technical support and/or other necessary teams.
• Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Unbound, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
• Provide internal product and concept input, feedback and validation.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

About You:

• 7+ years in a customer/client facing role, preferably Customer Success, including 3+ years in a professional Architecture, Engineering or Construction role.
• BA/BS degree or equivalent and applicable trade certification required
• Strong Bluebeam Revu and advanced solutions skills.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.
• Comfortable advising on best practices related to business processes and technology, especially to high-level technical customers.
• Ability and willingness to travel (up to 30%). Customer visits to locations including professional office buildings, construction site offices or active construction sites are required. Attendance at trade shows and industry events is also required.
• Published works, contributions to articles or stories and/or speaking engagements as an AEC industry expert.

What we offer:

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
• Fully vested 401K right from the day you start
• Free & unlimited access toBetterUpCare, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
• Free & unlimited access to LinkedIn Learning
• Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam:

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner forthe majority oftop AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

Base Pay Range: $91,600 - $114,500+ Annual bonus