Enterprise Customer Success Manager

Revenue.io; Los Angeles (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Paid parental leave

Flexible time off

Stock options

Work from home flexibility

Job summary

Revenue.io is seeking trailblazing customer success representatives to help high-growth teams achieve exceptional growth through strategic adoption of our Salesforce-native Revenue Orchestration Platform. You will join mentors and shape the future of AI-assisted customer success, guiding customers from onboarding through renewal and expansion.

In this role you’ll drive adoption, demonstrate ROI, and collaborate with Sales, Product, and Support to expand Revenue.io’s footprint.

Qualifications

• Experience collaborating with Support, Sales, and Product teams.
• Ability to present ROI and align with customer priorities.

Responsibilities

• Help customers achieve business outcomes, not just technology adoption.
• Sparking exploration and improvement with key customer stakeholders.
• Present clear ROI on the value customers are currently getting from the Revenue.io platform that aligns to their mission-critical priorities (MCPs).
• Set and drive clear upsell/cross-sell targets and goals with your accounts and Account Executive counterparts.
• Own product adoption, grow key relationships, and drive engagement with champions of power in all your accounts.
• Experience with Salesforce.

Skills

Empathy

Curiosity

Upselling

Resilience

Customer focus

Tools

Salesforce

Job description

Revenue.io Overview

Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed‑won. We guide reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies such as Square, United Rentals, HPE, and Boston Scientific rely on Revenue.io to unify sales execution across every touchpoint.

Core Values

• We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage.
• We are Human‑Centered: AI serves people. We design for trust, clarity, and momentum in real conversations.
• We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame.
• We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins.
• We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it.

About the Role

We’re looking for trailblazing customer success representatives who want to help companies achieve amazing growth results. You will join a high‑growth team, work with experienced mentors, and help shape the future of human potential with AI.

Key Characteristics We Love

• 10X Empathy: Proven track record of working with Support, Sales, Product, etc. You understand the importance of their roles and work to make them all successful.
• Endlessly Curious: Wants to understand people, processes, and the why – will not stop asking questions.
• Hunter: Focused on renewal while hungry to multi‑thread and cross‑sell to expand Revenue.io’s footprint.
• Grit: Learns from failures, iterates, and tries again, never repeating the same mistake.
• Customer Obsessed: You wake up thinking about the client’s executive priorities and how to help them achieve results with product‑related consulting and insights.

Responsibilities

• Help customers achieve business outcomes, not just technology adoption.
• Sparking exploration and improvement with key customer stakeholders.
• Present clear ROI on the value customers are currently getting from the Revenue.io platform that aligns to their mission‑critical priorities (MCPs).
• Set and drive clear upsell/cross‑sell targets and goals with your accounts and Account Executive counterparts.
• Own product adoption, grow key relationships, and drive engagement with champions of power in all your accounts.
• Experience with Salesforce.

Compensation

On‑target earnings split will be determined at the time of offer. Additional incentive compensation may be offered as stock options and company benefits. On‑target earning range: $120,000 USD – $165,000 USD.

Company Benefits

• Paid parental leave (after 1 year of service)
• Flexible time off (US only)
• Competitive salary and stock options
• Multiple medical plans to choose from, including HSA and FSA
• Work from home flexibility

Anti‑Discrimination

We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).