Enterprise Customer Solutions Engineer

Continu Inc.; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

Flexible PTO

Company-wide wellness week

Meaningful equity participation

Job summary

Continu Inc. is looking for a Senior Solutions Engineer in New York City to lead technical implementations and partner with enterprise customers on their learning solutions. You will be responsible for facilitating workshops, guiding HRIS integration and ensuring customer success throughout the implementation process.

The ideal candidate will have a strong background in solutions consulting, with experience in leading complex software projects and familiarity with SaaS integrations. This role offers a hybrid work environment with flexible PTO and equity participation.

Qualifications

• 5+ years in customer-facing SaaS roles such as Solutions Engineering or Consulting.
• Experience with HRIS platforms and leading complex enterprise implementations.
• Strong understanding of APIs and data workflows.

Responsibilities

• Lead technical discovery sessions and workshops with customers.
• Develop implementation plans and stakeholder communication.
• Guide customers through integrations and platform configuration.

Skills

Solutions Engineering

SaaS Integrations

Data Mapping

Integration Troubleshooting

Communication Skills

Technical Consulting

Tools

Workday

Oracle

Okta

Job description

About Us

Continu is a Modern Enablement platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated, clunky, and leave a lot to be desired.

That's why Continu exists. We started in 2012 and have been helping organizations transform workplace learning for over a decade. Joining our team means you're driven, curious, eager to solve complex problems, and excited to work alongside a highly collaborative team.

The Role

This is a senior, enterprise-level customer-facing technical role focused on solution design, implementation leadership, integrations, and strategic consulting.

You will partner with customers throughout their journey with Continu, helping them design scalable solutions, implement the platform successfully, navigate technical requirements, and maximize long-term value. You'll work directly with Learning, HR, IT, Security, and Operations teams to solve complex business and technical challenges while serving as a trusted advisor throughout implementation and beyond.

This role combines the consultative mindset of a Solutions Consultant, the technical aptitude of a Solutions Engineer, and the ownership mentality of an Implementation Lead. You will play a critical role in helping enterprise customers move from requirements gathering to successful launch while driving exceptional customer outcomes.

What "Enterprise" Means at Continu

In this role, enterprise customers typically include:

• 1,000+ employee organizations
• Multiple regions, business units, and learner audiences
• Complex HRIS, SSO, and integration requirements
• Senior stakeholders across L&D, HR, Compliance, IT, and Operations
• Executive alignment required across implementation and adoption initiatives

What You'll Do

• Lead technical discovery sessions and solution design workshops with customers
• Serve as a trusted advisor on platform capabilities, implementation strategy, and best practices
• Lead enterprise implementations from kickoff through go-live
• Develop implementation plans, timelines, and stakeholder communication plans
• Facilitate customer workshops focused on business requirements, data mapping, integrations, and platform configuration
• Lead HRIS data mapping exercises and advise customers on organizational structure, provisioning, and reporting design
• Design and validate user provisioning strategies using HRIS platforms, SFTP, APIs, and identity providers
• Guide customers through SSO, integrations, reporting structures, and organizational hierarchy design
• Deliver administrator training, enablement sessions, and customer workshops
• Support enterprise security reviews, compliance discussions, and technical evaluations
• Create implementation documentation, solution designs, and technical recommendations
• Leverage AI-assisted tools and modern technologies to accelerate implementations, improve data quality, solve customer challenges, and streamline integration workflows
• Partner closely with Product, Engineering, Customer Success, and Support teams to deliver exceptional customer outcomes
• Capture customer feedback and advocate for customer needs internally

What We're Looking For

• 5+ years in Solutions Engineering, Solutions Consulting, Professional Services, Technical Consulting, Implementations, or similar customer-facing SaaS roles
• Experience leading complex enterprise software implementations
• Experience working with HRIS platforms such as Workday, Oracle, BambooHR, ADP, UKG, or similar workforce management systems
• Strong understanding of APIs, SFTP, SaaS integrations, and data workflows
• Experience with SSO technologies and identity providers such as Okta and Microsoft Entra ID (Azure AD)
• Ability to facilitate technical discovery, requirements gathering, data mapping, and solution design workshops
• Experience translating business requirements into scalable technical solutions
• Comfortable working with structured data including CSV, JSON, user provisioning files, organizational hierarchies, and reporting structures
• Experience troubleshooting integration, provisioning, and data quality challenges
• Familiarity with AI-assisted development tools such as Claude Code, Cursor, GitHub Copilot, ChatGPT, or similar platforms to accelerate problem solving and solution delivery
• Strong presentation, communication, and stakeholder management skills
• Comfortable engaging with executives, project teams, IT leaders, and system administrators
• Highly proactive, organized, and comfortable navigating ambiguity
• Experience in EdTech, Customer Education, LMS, HR Technology, or adjacent enterprise SaaS is preferred

What Success Looks Like

• Customers launch successfully and achieve their implementation objectives
• Complex technical requirements are translated into scalable, supportable solutions
• Stakeholders view you as a trusted advisor throughout the customer journey
• Integration, provisioning, and data challenges are proactively identified and resolved
• Customers adopt platform best practices and realize measurable business value
• Internal teams rely on your expertise to solve complex customer challenges and improve implementation outcomes

Benefits

• Meaningful equity participation
• Full medical, dental, and vision coverage
• Flexible PTO and a company-wide wellness week
• Hybrid role — 3 days per week in our NYC headquarters