Enterprise Customer Recovery & Communications Strategist

AL7562 GE Power India Limited; United States; A distancia; USD 108.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and Rx

Health Coach and 24/7 nurse-based资源

Employee Assistance Program

401(k) with company matching

Tuition assistance

Descripción de la vacante

GE Vernova is seeking a Quality Customer Recovery & Communication Excellence Leader to define and elevate how we respond when customers experience significant issues. You will architect end-to-end recovery playbooks, escalation protocols, and executive templates to strengthen trust through speed, ownership, and clear, credible messaging.

You will partner with GE Vernova businesses to coach teams in customer-facing recovery and communications capabilities, measuring timeliness and quality to

Formación

• Bachelor's degree required.
• 8+ years in lean and quality roles.
• Background in customer quality, field services, operations, or large-scale program leadership.
• Experience managing complex, high-visibility customer issues or escalations.
• Exceptional written, verbal, and executive-level communication skills.

Responsabilidades

• Strategy & Playbook Development: Develop enterprise-wide customer recovery playbooks categorized by severity, impact, and situation type.

Conocimientos

Executive communication

Customer quality

Crisis management

Stakeholder management

Educación

Bachelor's degree

Descripción del empleo

GE Vernova is seeking a Quality Customer Recovery & Communication Excellence Leader to define and elevate how we respond when customers experience significant issues. You will architect end-to-end recovery playbooks, escalation protocols, and executive templates to strengthen trust through speed, ownership, and clear, credible messaging.

You will partner with GE Vernova businesses to coach teams in customer-facing recovery and communications capabilities, measuring timeliness and quality to