Enterprise CSM - Federal Accounts

Abnormal Security Corp.; United States; Remote; USD 139,000 - 164,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits package

Job summary

Abnormal Security Corp. is seeking a Customer Success Manager, Federal, to manage a portfolio of government-facing accounts and ensure their success with the Abnormal platform. You will drive adoption, secure renewals, and build executive relationships with CIOs, CISOs, and other stakeholders.

You will lead strategic success plans, coordinate across Sales, Product, and Support, and identify expansion opportunities while delivering measurable ROI and value realization.

Qualifications

• 5+ years in enterprise SaaS customer success or equivalent.
• Proven track record managing executive relationships (CIO/CISO or equivalent).
• Demonstrated success driving adoption, retention, and growth within a defined portfolio.
• Strong account management, planning, and negotiation skills.
• Technical aptitude with enterprise software and networking technologies.
• Excellent communication and presentation skills for executive-level discussions.
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

Responsibilities

• Own a portfolio of accounts, ensuring satisfaction, retention, and growth.
• Deliver ROI and drive adoption of platform features.
• Develop and execute strategic success plans aligning with customer goals and roadmap; engage senior decision makers.
• Identify upsell and cross-sell opportunities based on customer needs.
• Maintain deep knowledge of Abnormal products and roadmap to educate customers and drive adoption.
• Establish trusted advisor relationships and cultivate customer champions.
• Collaborate with Sales, Product, Engineering, and Support to ensure renewals and expansion.
• Monitor customer health and coordinate remediation plans.

Skills

Enterprise SaaS support

Executive relationships

Account management

Strategic planning

Problem solving

Lifecycle management

Executive communication

Education

Bachelor's degree in CS/Engineering

Tools

SFDC

JIRA

Job description

Abnormal Security Corp. is seeking a Customer Success Manager, Federal, to manage a portfolio of government-facing accounts and ensure their success with the Abnormal platform. You will drive adoption, secure renewals, and build executive relationships with CIOs, CISOs, and other stakeholders.

You will lead strategic success plans, coordinate across Sales, Product, and Support, and identify expansion opportunities while delivering measurable ROI and value realization.