Enterprise Compliance Policy Lead

U.S. Bank; Charlotte (NC); On-site; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking an experienced policy professional to manage a portfolio of compliance and consumer regulatory policies, guiding them through development, approval, implementation, and ongoing maintenance within ServiceNow.

The role partners with Risk, Compliance, Legal, and Audit to ensure policies meet evolving regulatory requirements and to drive initiatives that close governance gaps while escalating issues as needed.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically more than 10 years of applicable experience preferred.
• Advanced writing and analytical skills to interpret complex regulatory requirements.

Responsibilities

• Manage a portfolio of Compliance Program and consumer regulatory policies end-to-end.
• Lead policy lifecycle from development through maintenance in ServiceNow.
• Collaborate with Risk, Compliance, Legal, and Audit to maintain policies meeting regulatory requirements.
• Identify gaps in regulatory processes and implement effective solutions.

Skills

Regulatory knowledge

Policy writing

Stakeholder management

Leadership

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Individual contributor role managing a portfolio of Compliance Program and consumer regulatory policies (e.g., FCRA, TILA, RESPA, FDPA, and EFTA), leading the end-to-end policy lifecycle, including development, review, impact assessment, approval, implementation, maintenance, and administration in ServiceNow.

Partners with business line leaders, Risk and Compliance professionals, subject‑matter experts, Legal, Audit, and other stakeholders to develop and maintain policies that effectively address regulatory requirements and establish clear expectations for managing compliance risk.

Leads policy‑related projects and initiatives, coordinating stakeholders, resolving issues, managing dependencies, and driving activities through completion.

Proactively identifies regulatory, policy, process, and governance gaps; assesses potential risk and business impact; and works with stakeholders to develop and implement appropriate solutions.

Ensures emerging or unresolved risks are appropriately communicated, addressed, and escalated.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than 10 years of applicable experience

Preferred Skills/Experience

• JD degree and/or CRCM certification preferred.
• Large institution enterprise policy ownership and management experience
• Advanced writing and analytical skills, with the ability to interpret complex regulatory requirements and translate them into clear, well‑structured policy language.
• Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Thorough knowledge of Risk/Compliance/Audit competencies
• Strong leadership and management skills of processes, projects and people
• Effective verbal communication skills
• Strong problem‑solving and negotiation skills
• Proficient computer skills, especially Microsoft Office applications
• Applicable professional certifications

LOCATION EXPECTATIONS

This role requires working from a U.S. Bank Location three (3) or more days per week.

NOTE: This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E‑Verify

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E‑Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.