Enterprise Collections Agent

Corpay; Houston (TX); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

PTO including major holidays

Employee discounts

Philanthropic support

Fun culture

Descrizione del lavoro

Corpay is seeking an Enterprise Collections Agent in Houston, TX to manage a portfolio of high-value accounts and lead negotiations with executive-level customers. You will analyze payment history and terms to determine risk, collaborate with Legal, Risk, and Client Success teams, and document all actions per regulatory standards.

The role is in-office, with formal training and a workspace provided in Houston.

Competenze

• 2+ years of B2B or enterprise collections experience
• Experience negotiating recoveries on high-value accounts
• Strong communication and analytical skills

Mansioni

• Manage an assigned portfolio of enterprise accounts across diverse markets
• Conduct professional negotiations with executive-level customers to align repayment solutions
• Analyze account history and terms to assess risk and plan actions
• Collaborate with internal teams for escalations and dispute resolution
• Document all activities per regulatory and internal audit requirements
• Provide weekly reporting on portfolio performance and risk trends
• Maintain customer-centric approach while enforcing policies to minimize loss
• Support continuous improvement of collection strategies and efficiency
• Ensure compliance with federal, state, and industry regulations in collections

Conoscenze

B2B collections

Enterprise collections

Negotiation

Communication

Analytical skills

CRM familiarity

MS Office

Strumenti

CRM

Collections platforms

MS Office

Descrizione del lavoro

What We Need

Corpay is currently looking to hire an Enterprise Collections Agent. This position falls under our NAF line of business and is located inHouston, TX. In this role, you will manage high-value, complex receivables within the Enterprise payments portfolio, engaging in proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. You will report directly to Collection Senior Manager and regularly collaborate with Client Success, Credit/Risk, Vendor Management, and Legal teams.

How We Work

As an Enterprise Collections Agent, you will be expected in office environment. Corpay will set you up for success by providing:

• Assigned workspace in Houston, TX office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)
• Conducting professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities
• Analyzing account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies
• Partnering with internal teams to support escalations and complex dispute resolution
• Documenting all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements
• Providing weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics
• Maintaining a customer-centric approach while enforcing company policies and minimizing loss
• Supporting continuous improvement initiatives to enhance collection strategies and operational efficiency
• Ensuring adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Qualifications & Skills

• 2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services
• Demonstrated success negotiating recoveries on high-value or executive-level customer accounts
• Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts
• Strong analytical skills with the ability to review financial data and develop tailored repayment strategies
• High attention to detail with strong documentation habits and familiarity with compliance requirements
• Proficient with CRM, collections platforms, and MS Office applications

Preferred Qualifications:

• Experience in fleet financing, mobility services, or commercial auto lending
• Working knowledge of UCC filings, repossession workflows, and legal collections processes
• Familiarity with credit risk assessment and dispute management

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes