Enterprise Client Operations Specialist

CRA | Admired Leadership; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

CRA | Admired Leadership seeks a Client Operations Coordinator to support enterprise client relationships across The Admired Leadership Playbook and ALEX. You will manage access, renewals, and data across platforms, coordinate with engineering on issues, and support account management.

The ideal candidate has 2+ years in business operations, strong spreadsheet skills, and HubSpot experience, with attention to detail.

Qualifications

• 2+ years of experience in Business Operations and process management.
• Proficiency with spreadsheets, databases, and cross-referencing data across systems.
• Strong problem-solving skills and ability to navigate multi-system issues.
• Highly organized and detail-oriented, especially with enterprise accounts.
• Excellent written and verbal communication with external clients.
• Experience with HubSpot; WordPress and issue-tracking tools are a plus.

Responsibilities

• Manage access, provisioning, renewals, and cancellations across The Admired Leadership Playbook and ALEX for enterprise contracts.
• Administer HubSpot infrastructure, workflows, properties, forms, and data cleanup in enterprise accounts.
• File and track technical issues in Linear; coordinate with engineering on bugs and data quality.
• Cross-reference access and account data using Excel VLOOKUP and mass imports/exports.
• Identify UX/UI friction and suggest improvements across platforms and workflows.
• Support enterprise account management and act as a point of contact for clients.
• Respond to inquiries from internal and external stakeholders, including enterprise clients.
• Assist with client reporting and usage/subscription reporting for enterprise partnerships.
• Proof, post, and schedule content updates to The Admired Leadership Playbook via forms.
• Support the sales team with data management across systems.
• Update events and pages for conferences and marketing initiatives via WordPress.
• Provide overall departmental support and governance for Client Operations.

Skills

Spreadsheets

Databases

Data cross-reference

HubSpot

WordPress

Issue tracking

Communication

Organization

Tools

HubSpot

WordPress

Linear

Job description

CRA | Admired Leadership seeks a Client Operations Coordinator to support enterprise client relationships across The Admired Leadership Playbook and ALEX. You will manage access, renewals, and data across platforms, coordinate with engineering on issues, and support account management.

The ideal candidate has 2+ years in business operations, strong spreadsheet skills, and HubSpot experience, with attention to detail.