Client Operations Coordinator

CRA | Admired Leadership; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

CRA | Admired Leadership seeks a Client Operations Coordinator to support enterprise client relationships across The Admired Leadership Playbook and ALEX. You will manage access, renewals, and data across platforms, coordinate with engineering on issues, and support account management.

The ideal candidate has 2+ years in business operations, strong spreadsheet skills, and HubSpot experience, with attention to detail.

Qualifications

• 2+ years of experience in Business Operations and process management.
• Proficiency with spreadsheets, databases, and cross-referencing data across systems.
• Strong problem-solving skills and ability to navigate multi-system issues.
• Highly organized and detail-oriented, especially with enterprise accounts.
• Excellent written and verbal communication with external clients.
• Experience with HubSpot; WordPress and issue-tracking tools are a plus.

Responsibilities

• Manage access, provisioning, renewals, and cancellations across The Admired Leadership Playbook and ALEX for enterprise contracts.
• Administer HubSpot infrastructure, workflows, properties, forms, and data cleanup in enterprise accounts.
• File and track technical issues in Linear; coordinate with engineering on bugs and data quality.
• Cross-reference access and account data using Excel VLOOKUP and mass imports/exports.
• Identify UX/UI friction and suggest improvements across platforms and workflows.
• Support enterprise account management and act as a point of contact for clients.
• Respond to inquiries from internal and external stakeholders, including enterprise clients.
• Assist with client reporting and usage/subscription reporting for enterprise partnerships.
• Proof, post, and schedule content updates to The Admired Leadership Playbook via forms.
• Support the sales team with data management across systems.
• Update events and pages for conferences and marketing initiatives via WordPress.
• Provide overall departmental support and governance for Client Operations.

Skills

Spreadsheets

Databases

Data cross-reference

HubSpot

WordPress

Issue tracking

Communication

Organization

Tools

HubSpot

WordPress

Linear

Job description

Given the growing demand for our consulting services, we are seeking a Client Operations Coordinator. In this role, you'll support the operational backbone of our enterprise client relationships across The Admired Leadership Playbook and ALEX, balancing hands-on product operations, technical coordination, and client-facing account management. Our ideal candidate is someone who inspires loyalty, has the ability to self-manage goals and objectives, and is dedicated to teamwork and collaboration. This position is a unique opportunity to gain hands-on exposure to enterprise client operations and product operations on a small but high-performing team.

How you will make an impact:

• Manage access, provisioning, renewals, and cancellations across both The Admired Leadership Playbook and ALEX subscription bases, including enterprise contract renewal cycles
• Administer HubSpot infrastructure, workflows, properties, forms, contact and deal associations, mass imports, and data cleanup across enterprise accounts
• File and track technical issues in Linear, coordinating with engineering on bugs, cohort sync issues, and data quality
• Cross-reference access and account data regularly, using techniques like Excel VLOOKUP and mass import/upload processes
• Keep a sharp eye on product and process efficiency, flagging UX/UI friction and recommending improvements across our platforms and workflows
• Support account management for enterprise clients, serving as a point of contact and building toward ownership of client relationships over time
• Respond to inquiries from internal and external stakeholders, including enterprise clients
• Support client reporting, including usage data and subscription reporting for The Admired Leadership Playbook and ALEX enterprise partnerships
• Proof, post, and schedule content updates to The Admired Leadership Playbook via multiple forms
• Assist sales team with list and data management pulled from multiple systems
• Update events and create pages for conferences and marketing initiatives via WordPress
• Provide overall departmental support and process governance for Client Operations

What makes you a great candidate:

• 2+ years in Business Operations, with exposure to systems and process management
• Comfort and expertise with spreadsheets, databases, and cross-referencing data across systems
• Strong problem-solving skills and comfort working through ambiguous, multi-system issues
• Extremely organized and detail-oriented, especially when juggling multiple enterprise accounts
• Excellent written and verbal communication, comfortable communicating with external clients
• Experience with HubSpot required, WordPress and issue tracking tools a plus

About Us:

CRA | Admired Leadership is a trusted consulting firm that advises clients in strategic communication, leadership development, organizational research, executive presentations, and talent assessment. CRA has been serving as advisors to senior leaders in Fortune 100 companies since 1986. For over three decades, we have built long-term relationships with hundreds of clients and grew our own network of high-aptitude advisors worldwide. We take pride in identifying and cultivating leaders, both inside and outside of our organization.

In addition to our consulting services, we recently introduced our proprietary platform, Admired Leadership® Digital. Our powerful learning platform reveals the habits, routines, and behaviors that we have studied for the last 30 years—more than 12,000 leaders uncovering the foundational routines and behaviors of leadership excellence.