Enterprise BPO Growth Director — New Business & CX

ConServe; Colorado; Remote; USD 120,000 - 170,000; Full time

Job summary

ConServe is seeking a Director of Business Development to drive net-new revenue across the United States with First-Party BPO, customer engagement, and contact center outsourcing solutions. The role targets higher education, financial services, utilities, healthcare, and other enterprise clients, with extensive travel and executive-level relationship building.

The ideal candidate has a proven track record in selling complex BPO and CX services, multi-year engagements, and large contract values,

Qualifications

• Seven+ years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
• Experience selling First-Party BPO Services, Contact Center Outsourcing, Customer Care Solutions, CX Services, and related BPO offerings.
• Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, and executive decision makers.

Responsibilities

• Identify, develop, and close opportunities within higher education, financial services, utilities, healthcare, and enterprise customer engagement sectors.
• Develop and execute strategic business development plans to achieve revenue quotas.
• Lead proposals and responses to RFPs, RFIs, and Sources Sought notices.
• Maintain robust pipeline, forecasts, and account plans in CRM.
• Collaborate with executives, operations, legal, and proposals teams to craft winning solutions.

Skills

Strategic sales leadership

Enterprise sales

Executive relationship building

RFP/RFI responses

CRM (Salesforce)

Travel coordination

Sales cycle management

Education

Bachelor's Degree in Business or related field

MBA (preferred)

Tools

Salesforce

MS Office

Job description

ConServe is seeking a Director of Business Development to drive net-new revenue across the United States with First-Party BPO, customer engagement, and contact center outsourcing solutions. The role targets higher education, financial services, utilities, healthcare, and other enterprise clients, with extensive travel and executive-level relationship building.

The ideal candidate has a proven track record in selling complex BPO and CX services, multi-year engagements, and large contract values,