Enterprise BPO & CX Growth Leader

ConServe; Minnesota; On-site; USD 120,000 - 190,000; Full time

Job summary

ConServe is seeking a Director of Business Development to drive net-new revenue by selling First-Party BPO, customer engagement, and contact center outsourcing across the United States. You will target higher education, financial services, utilities, healthcare, and other enterprise clients with complex CX solutions.

The ideal candidate will build executive-level relationships, lead multi-year engagements exceeding $500k, and navigate procurement, contracts, and RFPs.

Qualifications

• 7+ years in consultative business development, enterprise sales, or BPO solution sales.
• Experience selling First-Party BPO, contact center outsourcing, CX services and related solutions.
• Proven success closing multi-year enterprise engagements >$500k.
• Strong executive-level relationship building and negotiation skills.

Responsibilities

• Achieve annual new client acquisition and revenue growth quotas.
• Develop and execute a strategic business development plan focused on higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
• Identify, qualify, pursue, and close BPO, customer care, contact center outsourcing, servicing, and CX opportunities.
• Develop relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
• Generate and maintain a robust pipeline of qualified opportunities through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
• Lead complex sales pursuits from initial engagement through contract execution.
• Collaborate with operations, compliance, technology, legal, proposal, and executive leadership teams to develop customized solutions and winning proposals.
• Support and lead responses to RFPs, RFIs, Sources Sought notices, and other procurement opportunities.
• Achieve monthly, quarterly, and annual revenue objectives.
• Maintain accurate pipeline forecasts, account plans, and activity tracking within CRM systems.
• Attend and participate in sales meetings, planning sessions, training programs, trade shows, and industry conferences.
• Develop and maintain prospect files, follow-up systems, and sales contracts in accordance with company procedures.
• Submit required sales reporting and administrative requirements on a timely basis.
• Know and follow all Company policies and procedures.
• Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, Compliance Program, and applicable client and regulatory requirements.

Skills

Executive relationships

Strategic selling

Multi-stakeholder sales

Forecasting

Education

Bachelor's Degree in Business, Marketing, Communications, Public Administration, or related field

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

ConServe is seeking a Director of Business Development to drive net-new revenue by selling First-Party BPO, customer engagement, and contact center outsourcing across the United States. You will target higher education, financial services, utilities, healthcare, and other enterprise clients with complex CX solutions.

The ideal candidate will build executive-level relationships, lead multi-year engagements exceeding $500k, and navigate procurement, contracts, and RFPs.