Enterprise AV Technician — Tier 1/2 Support & Setup

DNI (Delaware Nation Industries); Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical + Vision + Dental

401K Matching

Disability Insurance

Pet Insurance

Education Reimbursement

Transit Benefits

Job summary

DNI (Delaware Nation Industries) seeks an experienced Audio Visual (AV) Technician to support the Nuclear Regulatory Commission in a fast-paced environment. You will setup, test, diagnose, and troubleshoot enterprise AV systems, providing Tier 1 and Tier 2 support and maintaining clear communication with users at all levels.

You will handle presentations support, incident reporting, and ticket resolution, while adhering to security requirements and government background checks as needed.

Qualifications

• Bachelor's degree with 1–2 years of AV experience or 4+ years in AV services.
• Certifications in video conferencing platforms (e.g., Poly, Cisco).
• Crestron Toolbox and DMC-4K-T/E certifications preferred; familiarity with Crestron NVX, Logitech, Fusion.
• Strong written and verbal communication; ability to train end users.
• Ability to diagnose and restore AV systems; basic IP networking knowledge.
• Eligible to obtain government background check.

Responsibilities

• Set up, test, and calibrate AV equipment to deliver a functional system, including displays, cameras, switchers, processors, interfaces, microphones, and related devices.
• Develop reports from After Action Reviews, customer interactions, and ad hoc incident reporting.
• Perform preventive maintenance and document findings.
• Support end users during presentations as needed.
• Process tickets from the work queue using the established ticketing system.

Skills

Strong communication

Customer support

Team collaboration

Education

Bachelor's degree or 4+ years AV experience

1–2 years AV experience with degree

Tools

Crestron Toolbox

AMX

Crestron DMC-4K-T/E

Crestron NVX

Logitech conferencing systems

Extron

Job description

DNI (Delaware Nation Industries) seeks an experienced Audio Visual (AV) Technician to support the Nuclear Regulatory Commission in a fast-paced environment. You will setup, test, diagnose, and troubleshoot enterprise AV systems, providing Tier 1 and Tier 2 support and maintaining clear communication with users at all levels.

You will handle presentations support, incident reporting, and ticket resolution, while adhering to security requirements and government background checks as needed.