Audio Visual Technician

DNI (Delaware Nation Industries); Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical + Vision + Dental

401K Matching

Disability Insurance

Pet Insurance

Education Reimbursement

Transit Benefits

Job summary

DNI (Delaware Nation Industries) seeks an experienced Audio Visual (AV) Technician to support the Nuclear Regulatory Commission in a fast-paced environment. You will setup, test, diagnose, and troubleshoot enterprise AV systems, providing Tier 1 and Tier 2 support and maintaining clear communication with users at all levels.

You will handle presentations support, incident reporting, and ticket resolution, while adhering to security requirements and government background checks as needed.

Qualifications

• Bachelor's degree with 1–2 years of AV experience or 4+ years in AV services.
• Certifications in video conferencing platforms (e.g., Poly, Cisco).
• Crestron Toolbox and DMC-4K-T/E certifications preferred; familiarity with Crestron NVX, Logitech, Fusion.
• Strong written and verbal communication; ability to train end users.
• Ability to diagnose and restore AV systems; basic IP networking knowledge.
• Eligible to obtain government background check.

Responsibilities

• Set up, test, and calibrate AV equipment to deliver a functional system, including displays, cameras, switchers, processors, interfaces, microphones, and related devices.
• Develop reports from After Action Reviews, customer interactions, and ad hoc incident reporting.
• Perform preventive maintenance and document findings.
• Support end users during presentations as needed.
• Process tickets from the work queue using the established ticketing system.

Skills

Strong communication

Customer support

Team collaboration

Education

Bachelor's degree or 4+ years AV experience

1–2 years AV experience with degree

Tools

Crestron Toolbox

AMX

Crestron DMC-4K-T/E

Crestron NVX

Logitech conferencing systems

Extron

Job description

DNI is seeking a qualified Audio Visual (AV) Technician to support the Nuclear Regulatory Commission. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast-paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels.

Responsibilities (include but are not limited to)

• Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices
• Developing reports from After Action Reviews, Customer interactions, and ad hoc incident reporting
• Preventive maintenance checks and its subsequent report
• Support end users during presentations as needed
• Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requests

Requirements

Required Certifications:

• Minimum of one (1) video conferencing platform certification (e.g.Polycom and Cisco)
• Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)

Required Knowledge/Experience:

• Strong verbal and written communication skills
• Crestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus, should have familiarity with Crestron NVX, Logitech, Fusion etc
• Ability to correct malfunctions by testing, analyzing, and restoring A/V systems to full capacity
• Knowledge of audiovisual software commonly used in a professional environment
• Ability to train end users in web, audio, and video teleconferencing
• Familiar with basic Internet Protocol (IP) network administration
• Familiar with meeting room facilities design
• Ability to provide consultation and technical advice in the area of meeting management
• Knowledge of bridge and conference service data management
• Must be able to pass a government level background check

Education

• Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V services

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.