Enterprise Applications Manager

Jobgether; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Jobgether on behalf of a partner company in the United States is seeking an Enterprise Applications Manager to lead a team responsible for enterprise and practice-facing applications in a professional services setting. This remote-eligible role offers a hybrid option in the Kansas City or St.

Louis metro areas with onboarding attendance at one office. You will oversee application operations, upgrades, troubleshooting, vendor relations, and continuous improvement initiatives, translating business

Qualifications

• Bachelor’s degree in Computer Engineering or related field, or equivalent experience.
• Minimum five years of management experience in a related field.
• At least five years in application implementation, administration, and support.
• Strong Windows Server administration; IIS experience preferred.
• Experience with eDOCS, NetDocuments, and iManage.
• Experience in contract and vendor management; professional services preferred.

Responsibilities

• Lead and manage the team responsible for supporting and maintaining enterprise and practice-facing applications.
• Oversee application administration, system operations, upgrades, modifications, capacity planning, quality control, testing, and documentation.
• Direct the troubleshooting and resolution of application issues, partnering with the Help Desk and other IT teams to meet service levels and maintain a positive end-user experience.
• Coordinate with software vendors to keep applications current and ensure effective vendor collaboration and support.
• Maintain accurate documentation of enterprise application configurations, processes, and system changes.
• Partner with business analysts to follow established procedures for program controls, application changes, and documentation.
• Maintain working knowledge of the application portfolio, internal enhancements, system integrations, and dependencies between platforms.
• Ensure team members have up-to-date documentation and the knowledge required to support enterprise software effectively.
• Assess business systems and evaluate the technology needs of users, departments, and practice groups.
• Recommend application modifications, enhancements, replacements, and other improvements aligned with organizational needs.
• Develop annual budgets for enterprise applications, including upgrades, new software purchases, and associated costs.
• Manage application-related projects by defining scope, preparing budgets, scheduling tasks, recommending resources, and aligning skills with project requirements.
• Provide support to Help Desk analysts and end users outside normal business hours when needed.
• Carry out additional responsibilities as assigned by the Director.

Skills

Leadership

Project management

Windows IIS

Document management

Vendor management

Troubleshooting

Communication

Collaboration

Education

Bachelor’s degree in Computer Engineering

Tools

eDOCS

NetDocuments

iManage

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Applications Manager based in the United States.

The Enterprise Applications Manager will lead the team responsible for maintaining, supporting, and optimizing enterprise and practice-facing applications within a professional services environment. This role combines technical expertise, people leadership, and project management to ensure reliable systems, effective integrations, and a high-quality user experience. You will oversee application operations, upgrades, troubleshooting, vendor relationships, and continuous improvement initiatives across the application portfolio. Working closely with IT teams, business analysts, vendors, and end users, you will translate business needs into practical technology solutions. This remote-eligible opportunity, with a hybrid option in the Kansas City or St. Louis metropolitan areas, is suited to an experienced applications leader who values collaboration, service excellence, and operational efficiency.

Accountabilities

• Lead and manage the team responsible for supporting and maintaining enterprise and practice-facing applications.
• Oversee application administration, system operations, upgrades, modifications, capacity planning, quality control, testing, and documentation.
• Direct the troubleshooting and resolution of application issues, partnering with the Help Desk and other IT teams to meet service levels and maintain a positive end-user experience.
• Coordinate with software vendors to keep applications current and ensure effective vendor collaboration and support.
• Maintain accurate documentation of enterprise application configurations, processes, and system changes.
• Partner with business analysts to follow established procedures for program controls, application changes, and documentation.
• Maintain working knowledge of the application portfolio, internal enhancements, system integrations, and dependencies between platforms.
• Ensure team members have up-to-date documentation and the knowledge required to support enterprise software effectively.
• Assess business systems and evaluate the technology needs of users, departments, and practice groups.
• Recommend application modifications, enhancements, replacements, and other improvements aligned with organizational needs.
• Develop annual budgets for enterprise applications, including upgrades, new software purchases, and associated costs.
• Manage application-related projects by defining scope, preparing budgets, scheduling tasks, recommending resources, and aligning skills with project requirements.
• Provide support to Help Desk analysts and end users outside normal business hours when needed.
• Carry out additional responsibilities as assigned by the Director.

Requirements

• Bachelor’s degree in Computer Engineering or a related field, or a combination of relevant education and equivalent professional experience.
• At least five years of management experience in a related field.
• At least five years of experience in application implementation, administration, and support.
• Strong knowledge of Windows Server administration; Internet Information Services (IIS) administration experience is preferred.
• Experience with document management platforms such as eDOCS, NetDocuments, and iManage.
• Experience with contract management, vendor management, and vendor collaboration.
• Professional services industry experience is preferred.
• Demonstrated leadership and team management capabilities, with the ability to coordinate technical support activities and maintain operational standards.
• Strong troubleshooting, analytical, organizational, and project management skills.
• Ability to collaborate effectively with IT colleagues, business analysts, vendors, and business stakeholders.
• Strong documentation and communication skills, with a focus on service quality and end-user support.
• Willingness to work remotely or in a hybrid arrangement in the Kansas City or St. Louis metropolitan areas, with onsite attendance at one of those offices expected during onboarding.
• Ability to provide occasional support outside standard business hours when required.

Benefits

• Remote work opportunity, with a hybrid option available in the Kansas City or St. Louis metropolitan areas.
• Opportunities to lead enterprise technology operations and contribute to application strategy, system improvements, and business process efficiency.
• Collaborative work environment emphasizing teamwork, innovation, client service, and professional development.
• Opportunity to lead and develop a dedicated team supporting business-critical enterprise applications.
• Salary range, healthcare coverage, retirement benefits, paid time off, bonuses, and other specific compensation details are not disclosed in the provided job description.