Enterprise Applications Manager

HW Staffing Solutions; Kingston (RI); On-site; USD 110,000 - 150,000; Full time

Job summary

HW Staffing Solutions in Rhode Island seeks a Manager of Enterprise Applications to lead a team supporting core ERP services and align systems with business processes. You will drive upgrades and manage ITSM processes, while collaborating with department heads to support strategic initiatives.

You will mentor staff, map skills, and oversee prioritization, resource allocation, and performance tracking, providing technical advisory on cost, automation, and risk.

Qualifications

• Experience leading and developing technical teams.
• Strong understanding of ITSM, incident, problem, and change management.
• Ability to align IT strategy with organizational goals and drive initiatives.

Responsibilities

• Lead a team supporting core ERP services and upgrades.
• Apply ITSM practices to operations and service improvements.
• Coordinate across departments and distributed IT teams; provide technical advisory to leadership.

Skills

Team Leadership

Technical Acumen

Strategic Thinking

Communication

Problem Solving

Analytical Thinking

Adaptability

Tools

ITSM tools

Project management tools

Enterprise systems

Job description

POSIITION SUMMARY:

The Manager of Enterprise Applications oversees a team of IT professionals that support the core ERP services, aligning systems with business processes and managing configurations and upgrades. Leads IT projects from initial planning to final delivery, ensuring alignment with institutional goals. Applies ITSM best practices in operations, focusing on Incident, Problem, and Change Management. Drives service improvement by utilizing performance metrics and fosters staff development through targeted training and skill mapping. Effectively manages task prioritization, resource allocation, and performance tracking. Collaborates across departments and with distributed IT teams to support strategic initiatives. Provides technical advisory to leadership, evaluating solutions based on their features, automation potential, cost, and associated risks.

OTHER DUTIES AND RESPONSIBILITIES:

Perform additional duties as needed in support of ITS initiatives.

Core Competencies:

• Team Leadership: Proven ability to lead, mentor, and develop high-performing technical teams.
• Technical Acumen: Strong understanding of IT infrastructure, software development, cybersecurity, and enterprise systems.
• Strategic Thinking: Ability to align IT strategy with organizational goals and drive innovation.
• Communication: Excellent interpersonal and communication skills for working with technical and non-technical stakeholders.
• Problem Solving: Strong analytical skills to troubleshoot issues and implement effective solutions.
• Analytical Thinking: Identify root issues, anticipate risks, and propose pragmatic solutions.
• Adaptability: Navigate shifting priorities with agility and focus.

LICENSES, TOOLS, AND EQUIPMENT:

Desktop software and work management tools, computer workstation uses and Information Technology terminology and service delivery practices. Within six months of appointment, must become adept at project management and general ITSM tools in current use and guide staff in use of these tools.