Enterprise Applications Management Analyst

Ohio State University; Columbus (OH); Hybrid; USD 70,000 - 92,000; Full time

Job summary

The Ohio State University seeks an Enterprise Applications Management Analyst within ERIK for ORIS to manage and enhance research administration systems, improving reportability, reliability, consistency, and efficiency across ERIK units.

The role includes evaluating systems, implementing no-code/low-code changes, developing requirements, supporting process owners, and collaborating with development teams to drive continuous quality improvements.

Qualifications

• Bachelor’s degree or equivalent technical experience.
• Two years of relevant experience with diverse skill sets.
• Strong technical problem-solving and enterprise systems knowledge.
• Experience with modern development and integration techniques.

Responsibilities

• Evaluate existing systems and processes; propose changes.
• Implement business processes in no-code/low-code environments.
• Manage client relationships and gather requirements.
• Support staff during process implementation and troubleshoot issues.

Skills

Technical problem-solving

Enterprise systems

Math & logic

Development & integration

Communication

Education

Bachelor’s degree in computer science, information systems, or related field

Tools

Microsoft Power Platform

DocuSign

osTicket

Teams

SharePoint

Smartsheet

Tableau

Splunk

Workday

Job description

Job Title

Enterprise Applications Management Analyst

Department

ERIK | Office of Research Information Systems

Position Overview

In support of The Ohio State University’s Research and Innovation activities, the Enterprise Applications Management Analyst will work within the Enterprise for Research, Innovation, and Knowledge (ERIK) for the OR Information Systems group (ORIS). ORIS implements and supports applications that facilitate the business processes of all the units within ERIK. The selected candidate will manage and enhance research administration systems to improve reportability, reliability, consistency, and efficiency within all ERIK administrative units. Examples of these units include (but are not limited to): University Lab Animal Resources, Office of Responsible Research Practices, Office of Research Compliance, Office of Sponsored Programs, Office of Secure Research, ERIK Human Resources, ERIK Business Office, ERIK Help Desk, Supported research centers.

General Responsibilities

Evaluating existing systems and processes; providing recommendations for process and technical changes; implementing business processes when able to do so using existing software in a no-code or low-code environment; establishing and managing client relationships; developing requirements and processes for leading and supporting the implementation of these changes. As business processes are implemented or improved, the selected candidate is responsible for assisting the process owner in the transitory process including providing support and guidance to staff members, investigating process implementation errors, data corrections, compliance reporting, and temporary workarounds to the suggested process as appropriate. The Enterprise Application Analyst will interface with local and university operations and work with development teams to drive a culture of continuous quality improvement for the systems they oversee.

Required Qualifications

Bachelor’s degree in computer science, information systems, or other relevant technical experience. Two years of relevant experience working and communicating with individuals with varying skill sets. Demonstrates exceptional technical problem-solving skills. Shows familiarity with the complexities of running enterprise systems. Demonstrates strong math and logic skills for implementing complex business processes. Working knowledge of modern development and application integration techniques and practices. Experience in using commercially available or open-source technologies to create business solutions.

Desired Qualifications

Experience with business process technologies, such as Microsoft Power Platform. Experience with DocuSign. Experience with ticketing systems such as osTicket. Working knowledge of collaboration tools such as Teams and SharePoint. Working knowledge of Smartsheet, Qualtrics, Tableau, Splunk, Workday or other billing systems, and/or inventory management or animal census systems. Experience implementing business processes from scratch. Experience with retrofitting functionality into existing systems. Experience establishing and using metrics to drive business process and workplace cultural changes.

Application Materials

A resume is required to be submitted at the time of application to be considered for this position. A cover letter is desired.

Salary

The salary range for this position is $70,100 - $91,600. The salary offer for this position will fall within this range based on the candidate's qualifications, internal equity, and the unit's available budget, which will be the primary determining factor.

Work Location

This position offers the option for a hybrid work arrangement, allowing for a combination of on-site and remote work, and requires residency near central Ohio by the established start date.

Visa Sponsorship

Ohio State will not sponsor applicants for a work visa for this position.

ERIK Overview

Join the Enterprise for Research, Innovation and Knowledge (ERIK) at The Ohio State University and become a part of a dynamic, forward-thinking team dedicated to pushing the boundaries of discovery and innovation. ERIK positions Ohio State to expand curiosity-driven research and creative expression, further develop our research community of faculty, staff, and students, and grow the innovation ecosystem to address big challenges and improve communities locally and globally. We are seeking passionate individuals who are committed to making a meaningful impact through collaboration, innovation, and excellence. To learn more about our mission and work, please visit https://erik.osu.edu/.

Unit Overview

The ERIK Office of Research Information Systems (ORIS) data team is responsible for providing services related to Data Analysis, Engineering, Integration, Management, Reporting and Security to all units and centers within ERIK.

Career Roadmap

Function: Information Technology; Subfunction: Enterprise Applications Management; Career Level: S2; Location: Mount Hall (0311); Position Type: Regular; Scheduled Hours: 40; Shift: First Shift; Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

About Ohio State

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties - including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change.

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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