Enterprise Applications Analyst — Workday & ERP

Hillsborough-County-Sheriffs-Office; Tampa (FL); On-site; USD 61,000 - 91,000; Full time

Job summary

Hillsborough County Sheriff's Office in Tampa is seeking a Tier 1 application support specialist within the Information Services Division. You will troubleshoot Workday Financials, Payroll, Leave and Absence, Time Tracking, HCM, Inventory and assets, and related enterprise business applications while maintaining Workday security models.

Responsibilities include coordinating testing, creating user and system documentation, and working with end users to improve efficiency.

Qualifications

• Three years of paid experience in a technical support role (e.g., help desk, service desk, desktop).
• Ability to analyze business operations and improve processes.
• Ability to coordinate testing activities and end-user training.
• Strong written and verbal communication; ability to prepare user specifications and system documentation.
• Knowledge of change management, security, debugging, and ERP concepts.

Responsibilities

• Provide technical and professional assistance to departments by troubleshooting software, hardware, databases, and related application issues.
• Work with IT staff in design, testing, and support of enterprise business applications.
• Analyze business operations with a view to increasing efficiency and productivity.
• Perform as a project manager coordinating implementation planning and documentation.
• Produce documents outlining user specifications, business processes, and system recommendations.
• Coordinate testing activities for software releases including end-user training and documentation.
• Assist in minimizing customizations by leveraging built-in system functionality.
• Support security of business data and end-user separation of duties.

Job description

Hillsborough County Sheriff's Office in Tampa is seeking a Tier 1 application support specialist within the Information Services Division. You will troubleshoot Workday Financials, Payroll, Leave and Absence, Time Tracking, HCM, Inventory and assets, and related enterprise business applications while maintaining Workday security models.

Responsibilities include coordinating testing, creating user and system documentation, and working with end users to improve efficiency.