Enterprise Applications Analyst

Jobot; Salt Lake City (UT); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K with employer match

Paid holidays and vacation

Job summary

Jobot seeks an experienced Enterprise Applications Analyst to design, implement, and optimize enterprise apps including ServiceTitan, QuickBooks, and ERP systems. You will drive performance through a Center of Excellence and partner with stakeholders to align IT with business needs.

The role focuses on governance, training, and continuous improvement, ensuring SLAs are met and systems scale with growth.

Qualifications

• 5+ years in residential trades with 5+ years as a ServiceTitan super user.
• Experience with pricebooks and memberships.
• Understanding of pricing strategies and membership impacts.
• Experience in a ServiceTitan Center of Excellence (CoE).
• Ability to influence senior leadership with proactive solutions.

Responsibilities

• Serve as internal consultant for ServiceTitan projects, including requirements analysis and configuration.
• Oversee lifecycle of ServiceTitan, QuickBooks, and ERP systems, including upgrades and performance.
• Develop SOPs and best practices to maximize system usage and efficiency.
• Train end users and maintain a training repository for enterprise apps.
• Provide stakeholder communications with KPI updates and progress reports.
• Build relationships with vendor resources and manage CoE initiatives.

Skills

Analytical thinking

Communication

Stakeholder management

Project coordination

Education

Experience with ServiceTitan CoE

Tools

ServiceTitan

Sage Intacct

ERP systems

Job description

Enterprise Applications Analyst - ServiceTitan

Salary: $115,000 - $120,000 per year

A bit about us

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Why join us

• Health, Vision, and Dental Insurance
• Voluntary Life and AD&D
• 401K with up to a 4% employer match
• Paid holidays, vacation, and sick leave

Job Details

We are seeking an experienced and highly skilled Enterprise Applications Analyst (ServiceTitan) to design, implement, support, and optimize our enterprise applications, including ServiceTitan, QuickBooks, and ERP systems. Our company plans to experience significant growth by executing a robust M&A strategy, so this role will be crucial for integrating new acquisition but more importantly optimizing system performance as we build organic growth as well.

Key Responsibilities

ServiceTitan Expertise

• Leverage years of experience as a ServiceTitan super user, demonstrating a deep understanding of operational impacts and customer experience.
• Construct and evolve ServiceTitan instances based on business conditions, leadership, and user feedback.
• Act as an internal consultant for ServiceTitan projects, providing complex solution design, requirements analysis, and configuration development to meet business needs.
• Develop deep relationships with ServiceTitan resources, understand the product roadmap, and work with the vendor to resolve complex challenges affecting the environment.
• Evolve services by building and optimizing the ServiceTitan Center of Excellence (CoE).

Application Management

• Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including system upgrades, patch management, and performance optimization.
• Manage relationships with application vendors and service providers, ensuring adherence to service level agreements (SLAs) and contract terms.
• Implement processes for continuous improvement and optimization of application performance.
• Develop and maintain standard operating procedures (SOPs) and best practices to maximize system usage and efficiency.

Training & Support

• Develop and deliver comprehensive training programs and manuals for end-users to optimize application utilization and effectiveness, including training new hires and ongoing sessions.
• Build and manage a training repository for ServiceTitan and other enterprise applications to support ongoing user education and system adoption.
• Provide quality assurance over in-flight projects, ensuring alignment with model tenant standards and consistent execution of project management methodologies.

User Support & Communication

• Act as a primary point of contact for application-related support, addressing user concerns and facilitating issue resolution.
• Relay system features and updates to users after thorough testing, ensuring understanding and effective use.
• Communicate with regular performance and KPI reports, updating on progress, identifying barriers, and presenting potential solutions.
• Facilitate quality control sessions and ensure consistent information delivery.

Qualifications

Experience

• 5+ years of experience in residential trades, with a minimum of 5 years as a ServiceTitan super user.
• 5+ years of experience with pricebooks and memberships.
• Strong understanding of pricing strategies and best practices.
• Strong understanding of different membership types and impact for desired results.
• Have experience working within a ServiceTitan Center of Excellence (CoE).
• Demonstrated ability to deliver proactive solutions through business case scenarios and influence senior leadership for optimal results.

Skills

• Strong analytical and problem-solving abilities, with a structured approach to managing multiple projects.
• Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.
• High motivation to collaborate with internal and external stakeholders, leveraging strong communication and business partnership skills.
• Capable of building strong relationships with partner teams and influencing the adoption of best practices across the organization.

Preferred Qualifications

• Certifications in relevant technologies such as ServiceTitan, Sage Intacct, or project management (e.g., PMP, ITIL, or specific application certifications).
• Experience with cloud-based enterprise applications and platforms.
• Knowledge of data analytics and business intelligence tools.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

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