Enterprise Application Developer

Indiana; Indianapolis (IN); On-site; USD 71,000 - 87,000; Full time

Benefits offered by this job

Free Parking

LinkedIn Learning access

Comprehensive benefits

Job summary

The State of Indiana is seeking an Enterprise Application Developer to design, develop, and optimize ServiceNow applications across the statewide enterprise platform. You will ensure stability, security, and scalability of critical workflows and integrations, while aligning solutions with strategic business objectives.

This onsite role at the Indiana Government Center in Indianapolis requires expert-level ServiceNow knowledge and experience with large-scale integrations, automation, and platform

Qualifications

• 9+ years of experience in a similar role
• Expert-level knowledge of enterprise IT and ServiceNow
• Experience with APIs, integrations, and automation
• Strong workflows, data models, and APIs in ServiceNow
• Ability to translate requirements into scalable technical solutions
• On-site role in Indianapolis, Indiana

Responsibilities

• Architect, design, and develop ServiceNow solutions statewide
• Lead platform enhancements, upgrades, deployments
• Build integrations with Genesys, Elastic, Oracle, Entra ID, SAP
• Develop complex workflows, data models, APIs, and scripts
• Collaborate with analysts and agencies to translate requirements
• Provide governance, security, and performance guidance
• Maintain documentation for solutions and patterns
• Troubleshoot high complexity production issues
• Mentor junior developers and promote knowledge transfer
• Support enterprise modernization and backlog reduction

Skills

Architectural design

Platform development

Automation

APIs

SQL

Security

Governance

Mentoring

Stakeholder collaboration

Tools

ServiceNow

APIs

SQL

Oracle BI Publisher

SQR

PeopleSoft

Workday

SAP

Genesys

CrowdStrike

Elastic

Entra ID

Oracle

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Enterprise Application Developer designs, develops, implements, and optimizes ServiceNow applications across the enterprise platform. This role ensures the stability, scalability, and security of mission-critical workflows and integrations used by agencies statewide. The position supports modernization efforts, reduces operational risk, and delivers technical solutions aligned with strategic business objectives. You will be an expert-level technical resource for application architecture, complex integrations, automation, and platform development best practices.

This is an onsite role at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at $79,118 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Architect, design, and develop advanced ServiceNow solutions, including custom applications, integrations, flows, and automation for statewide IT operations.
• Lead technical implementation of platform enhancements, major upgrades, module deployments, and enterprise-wide development initiatives.
• Build and maintain integrations with third-party systems such as Genesys, CrowdStrike, Elastic, Entra ID, Oracle, and other enterprise platforms.
• Develop complex workflows, business rules, data models, APIs, UI policies, script includes, and advanced ServiceNow functionality.
• Collaborate with business analysts, project managers, and agency partners to translate requirements into scalable technical solutions.
• Provide technical oversight, governance guidance, and best practice recommendations for configuration, security, and platform performance.
• Maintain documentation for developed solutions, integrations, and architectural patterns.
• Troubleshoot and resolve high complexity issues impacting production operations, ensuring platform stability and compliance.
• Mentor junior developers and support organizational capability-building through knowledge transfer.
• Support continuous improvement initiatives, including backlog reduction, process optimization, and enterprise modernization efforts.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of business applications within the scope of the work assigned.
• Advanced knowledge of policies, standards, procedures, and techniques used for application development.
• Advanced knowledge of programming for diverse operating systems and platforms using development tools.
• Advanced knowledge of application software flow.
• Advanced knowledge of designing, developing, and maintaining software applications, ensuring their stability, reliability, and scalability.
• Excellent analytical thinking and problem-solving capability.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Structured Query Language (SQL).
• Extensive technical experience with ERP packages such as PeopleSoft, Workday, SAP, etc.
• Working knowledge of or basic understanding of Application Programming Interfaces (API).
• Knowledge of application reporting tools, such as Oracle BI Publisher and Structured Query Reporting (SQR)
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 9+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .