Enterprise Application Administrator II

Universal Technical Institute; Chandler (AZ); Remote; USD 95,000 - 105,000; Full time

Job summary

Join a leading provider of technical education as an Enterprise Applications Systems Administrator II. This role involves configuring, implementing, and maintaining applications while collaborating with users to drive innovation. You'll provide advanced technical support, mentor junior staff, and enhance systems through scripting and development. Enjoy a supportive culture that values professional growth and impactful work. With a competitive salary and comprehensive benefits, this position offers a unique opportunity to make a real difference in the lives of students and the education industry.

Benefits

FREE UTI or Concorde Tuition

Medical/Dental/Vision/Life Insurance

401K

Paid Holidays

Paid Time Off

Paid Parental Leave

Pet Insurance

Remote Work Environment

Qualifications

• 5+ years of experience in IT with enterprise level SaaS applications.
• Strong knowledge of SQL and Microsoft 365 collaboration tools.

Responsibilities

• Provide advanced Tier III support for applications and integrations.
• Analyze and recommend changes to improve business processes.

Skills

Advanced Technical Support

Server Administration

SQL Queries

Effective Communication

Analytical Skills

Problem-Solving

Adaptability

Education

High School diploma or GED

Bachelor's degree in IT

Tools

PowerShell

Microsoft 365

SharePoint

MS Teams

SaaS Applications

Nintex

Power Automate

ShareGate

Job description

Enterprise Application Administrator II

Job Locations

US-AZ-Chandler

ID

2025-7897

Type	Regular Employee

Overview

Join us in shaping the extraordinary future of technical and healthcare education! Thrive in an innovative environment where your contributions make a real impact. UTI invites YOU to be a part of our team as the Enterprise Applications Systems Administrator II!

In this role, you will:

Configure, Implement, and Maintain: Take charge of our application portfolio, ensuring smooth operation and optimal performance.
• Collaborate and Innovate: Work closely with business users and analysts in a supportive, small team environment. Your ideas and expertise will drive integration and software support.
• Develop and Script: Engage in light development and scripting using tools like PowerShell and Automate to enhance our systems.
• Support and Troubleshoot: Interface with the Service Desk and technical staff to resolve application issues and provide top-notch support.
• Mentor and Lead: Share your knowledge and mentor junior team members and Service Desk staff, fostering growth and development.

Why Join Us?

• Impactful Work: Your contributions will directly support our end users and improve business processes.
• Collaborative Environment: Enjoy working in a team that values your input and encourages innovation.
• Professional Growth: Opportunities to develop your skills and advance your career.
• Supportive Culture: Be part of a company that values mentorship and continuous learning.

What We Offer:

• Competitive Salary of $95,000- $105,000 per year depending on experience
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave
• Pet Insurnace
• Remote work environment with up to 5% travel
  
  

Responsibilities

Advanced Technical Support and Administration

• Provide advanced Tier III support for third-party and UTI custom applications and integrations.
• Strong knowledge of Server Administration and its interaction with third-party applications.
• Perform recovery processes to restore system functionality.
• Implement application patches, enhancements, upgrades, and releases.
• Create scripts and SQL queries to automate repetitive functions.
• Perform application set-up, design, user maintenance, and system maintenance.

Process Improvement and Analysis

• Analyze current design and recommend changes to improve business processes.
• Work with vendors to resolve application issues.
• Monitor system performance and coordinate tuning activities with DBA and Network Engineering teams.
• Manage releases and deployment activities, coordinating with multiple development and support teams.
• Provide guidance and training for junior team members on supported applications.

Customer Service and Documentation

• Deliver exceptional customer service experiences.
• Document processes, procedures, best practices, and develop training materials to support a 'train-the-trainer' philosophy.
• Act as the primary liaison with product technical and customer support teams.
• Ensure thorough documentation and training to enhance team productivity and customer satisfaction.

Qualifications

Education / Experience

• High School diploma or GED required

• Bachelor's degree in IT field or equivalent work experience

• Report Development experience a plus

• Working Knowledge of Microsoft SQL with respect to application support.

• Minimum 5 years of experience in the IT field

• 3 - 5 years of experience supporting enterprise level SaaS applications and integrations.

• Experience with Microsoft 365 to include extensive experience with collaboration tools such as SharePoint and MS Teams.

• Experience with implementation and support of a SaaS intranet solution like Simpplr, Interact, Lumapps, Firstup or Staffbase.

• Experience with Nintex or Power Automate workflows is a plus.

• Experience with ShareGate migration tool is a plus.

SkillsEffective Communication and Relationship Building

• Communicates clearly and maintains effective relationships with customers, team members, and management.
• Builds confidence and trust with customers.
• Maintains regular communication to manage scope and customer expectations.
• Functions independently with limited work direction as a member of a self-directed team.

Analytical and Problem-Solving Skills

• Displays effective analytical skills.
• Advanced level troubleshooting skills.
• Ability to use good judgment, problem-solving, and decision-making skills.
• Strong attention to detail and willingness to test own and others' work.
• Ability to identify and resolve software and system problems or defects.

Adaptability and Productivity

• Demonstrated ability to effectively manage multiple responsibilities, priorities, and deadlines.
• Provides input in the development of tools and processes to increase team productivity.
• Seeks innovative ways to improve the process of delivering solutions.
• Ability to work in a fast-paced environment where deadlines are essential.
• Ability to function in flexible and adaptable work schedules.
• Advanced knowledge of MS Server operating system and products.
• Advanced experience implementing and supporting Enterprise SaaS solutions.

About Us:

Universal Technical Institute (UTI) is a leading provider of technical education and training for in-demand careers. With a rich history and a strong commitment to excellence, UTI offers a dynamic and rewarding work environment where employees can make a significant impact in the lives of students and the industries we serve.

Working at UTI means being part of an organization that values innovation, collaboration, and a student-centric approach. We foster a culture of continuous learning, where employees have access to professional development opportunities and the latest industry trends. Our state-of-the-art facilities and industry partnerships provide a dynamic and immersive learning environment for both students and employees. By joining our team, you become part of a passionate community of educators, industry experts, and support staff who are all driven by a common goal: to empower students to achieve their dreams and build successful careers.

As an employee of UTI, you will have the opportunity to make a real difference. Whether you're an instructor sharing your expertise, a support staff member assisting students in their journey, or a leader shaping our institution's future, your contributions will have a lasting impact. We value diversity, inclusivity, and the unique perspectives that each individual brings, fostering a collaborative and supportive work environment.

Join us at Universal Technical Institute and be part of an organization that is shaping the future of technical education. Together, we will inspire and empower the next generation of high-demand jobs, driving innovation and excellence in the industries we serve.